Customer Experience Associate

5 days ago

Lenexa, United States Architectural Surfaces Full time
ABOUT US

Architectural Surfaceshas been a worldwide leader in granite, marble, quartz, tile, and soapstone supply, now in over twenty locations across the United States. Our deep industry experience and excellent reputation give us access to the finest quarries in the world, while our diverse customer base gives us the buying power to bring our customers top-quality natural stone at an economical price. We carry more than 120 colors of natural stone in slabs from Brazil, India, China, Europe, and beyond.

We are looking for smart, dedicated professionals to strengthen our team. We offer career opportunities that provide a unique career experience depending on your skills, career objectives, and preferred work experience. At Architectural Surfaces you'll find a close-knit team and a collaborative, supportive environment that keeps projects running smoothly and customers happy. If you're ready to join a top-notch team, we'd like to hear from you. Architectural Surfaces is an Equal Opportunity Employer and participates in E-Verify.

Architectural Surfaces is a national company with the soul of a family business. We offer a deep inventory of on-trend materials, including a broad selection of quality stone, quartz, and tile for residential and commercial applications. We believe in cultivating knowledge to transcend the transaction and deliver effortless customer experiences. Our expert staff is committed to responsive service and on-time delivery.

POSITION SUMMARY:

As a Customer Service Associate, you will be at the forefront of our company's commitment to delivering exceptional service and creating positive interactions with our valued customers. Your primary responsibility will be to ensure every customer's experience is smooth, personalized, and leaves a lasting positive impression.ESSENTIAL FUNCTIONS:
  • Requires individual interaction with customers, developing relationships, and substantial knowledge of products sold.
  • Ensure that each customer receives outstanding customer service by providing a customer-friendly environment which includes greeting and acknowledging every customer.
  • Educating the customer on the sales process, assessing the customer's needs, and locating products that closely match their specified color demand.
  • Assist clients in selecting slabs and tiles for their overall project(s).
  • Help coordinate marketing and outreach efforts to architects, designers, homebuilders, and the public.
  • Assist dealers such as fabricators and tile distributors with the sales and ordering process.
  • Answering phones, organizing the designer room, filing paperwork, and responding to customer questions.
  • Capturing customer/homeowner visits and preliminary selections.
  • Creating holds for fabricator selections and sent to account managers.
  • Responsible for sale order creation for orders that are sent to the shared Orders email.
  • Responsible for list creation for orders that are being picked up or delivered to customers.
  • Invoicing and emailing invoices to termed customers.
  • Responsible for processing Customer's credit card payments and/or personal checks.
  • Maintaining hold reports and sending expired holds to Account Managers.
  • Other duties as assigned.

POSITION QUALIFICATIONS KNOWLEDGE, SKILLS, AND ABILITIES
  • Basic computer skills and business telephone etiquette.
  • A well-organized and self-directed individual with the ability to prioritize duties.
  • Perform all duties and responsibilities promptly to meet time-sensitive deadlines.
  • Ability to work well in a team environment.
  • Ability to read, analyze, and interpret essential instructions, guidelines, and communications and respond accordingly.
  • Must be able to work Saturdays (dependent on branch schedule).
  • Must demonstrate showroom sales skills in a high-end work environment.
  • Must be able to communicate effectively both verbally and written.
  • Must be self-driven, organized, and detailed oriented.

EDUCATION AND EXPERIENCE
  • Associates degree or industry experience preferred.
  • Customer service experience in a multi-tasking environment is required.

WORK ENVIRONMENT/PHYSICAL DEMANDS
  • Ability to be on your feet for extended periods.
  • Ability to push/pull/lift to 20+ lbs.
  • Ability to work outside in all weather conditions, including seasonally hot or cold temperatures and inclement weather.

Architectural Surfaces participates in E-Verify and is proud to be an equal opportunity employer.Learn More

  • Retail Sales Associate

    2 weeks ago

    Lenexa, Kansas, United States Wal-Mart Stores , Inc. Full time

    OverviewWe are seeking a skilled and enthusiastic Retail Sales Associate to join our team at Walmart. As a key member of our sales floor, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.SalaryThe hourly wage range for this position is $15.35 to $25.00, with opportunities for annual...

  • Retail Sales Associate

    2 weeks ago

    Lenexa, Kansas, United States Wal-Mart Stores , Inc. Full time

    Overview: As a sales associate in Apparel, Entertainment, Toys, Sporting Goods, or any one of our dozens of departments, you have the opportunity to make someone's day better. You'll find that being a sales associate will keep you moving.Salary: The hourly wage range for this position is $14.00 to $26.00, with the actual hourly rate equaling or exceeding the...

  • Customer Experience Representative

    2 weeks ago

    Lenexa, Kansas, United States Capitol Federal Savings Bank Full time

    Company Overview: Capitol Federal Savings Bank is a reputable financial institution dedicated to providing exceptional customer service.Salary: Up to $20.00/hour, making it an attractive opportunity for those seeking a stable income.Job Description: As a Customer Service Associate, you will be the frontline of support, ensuring our customers are satisfied...

  • Customer Experience Specialist

    2 days ago

    Lenexa, Kansas, United States KGPCo Full time

    About KGPCoKGPCo is a key strategic partner to the world's leading communication and technology companies, creating innovative networks. We combine Network Services and Supply Chain Solutions to build, optimize, and maintain networks.Our VisionWe enable our customers to navigate today's challenges and implement tomorrow's innovations by providing unmatched...

  • Retail Sales Associate: Merchandise and Customer Experience Expert

    2 weeks ago

    Lenexa, Kansas, United States Living Spaces Full time

    Job OverviewWe are seeking a highly skilled and motivated Retail Sales Associate to join our team at Living Spaces. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a visually appealing store environment.About the RoleThe ideal candidate will have a strong...

  • Customer Service Associate

    2 weeks ago

    Lenexa, United States Capitol Federal Savings Bank Full time

    Pay: Up to $20.00/hour. Job Type: Full-time. If you thrive in customer service and aspire to work in the banking industry, look no further! Our Customer Service Associates are the frontline of support and help to ensure that our customers are satisfi Customer Service, Associate, Service, Retail, Banking, Customer

  • Customer Service Associate

    3 days ago

    Lenexa, United States Capitol Federal Savings Bank Full time

    Pay: Up to $20.00/hour. Job Type: Full-time. If you thrive in customer service and aspire to work in the banking industry, look no further! Our Customer Service Associates are the frontline of support and help to ensure that our customers are satisfi Customer Service, Associate, Service, Retail, Banking, Customer Learn More

  • Customer Service Associate

    3 weeks ago

    Lenexa, United States Capitol Federal Savings Bank Full time

    Pay: Up to $20.00/hour. Job Type: Full-time. If you thrive in customer service and aspire to work in the banking industry, look no further! Our Customer Service Associates are the frontline of support and help to ensure that our customers are satisfi Customer Service, Associate, Service, Retail, Banking, Customer

  • Customer Service Associate

    2 weeks ago

    Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

    Job OverviewWe are seeking a highly skilled and motivated Cashier and Guest Relations Manager to join our team at the Choctaw Resort Development Enterprise. As a key member of our Player Services team, you will be responsible for providing exceptional customer service and ensuring a seamless gaming experience for our guests.ResponsibilitiesProcess cash...

  • Customer Service Representative Fueler/Washer

    24 hours ago

    Lenexa, United States Penske Full time

    **Address:** 17225 West 116th **What's the Job?** Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our...

  • Customer Experience Representative

    3 weeks ago

    Lenexa, Kansas, United States Tailored Brands Inc Full time

    We are seeking a skilled Customer Experience Representative to join our team at Men's Wearhouse. As a Retail Sales Associate, you will be responsible for delivering exceptional customer service and exceeding sales goals.Estimated Salary: $12-$15 per hour based on location and experienceAbout the Role:In this role, you will engage with customers from greeting...

  • Customer Service Delivery Associate

    1 week ago

    Lenexa, Kansas, United States United Parcel Service Full time

    Deliver Exceptional Customer ExperiencesAs a seasonal Customer Service Delivery Associate, you will ride along with a Package Delivery Driver in a brown truck, assisting with package delivery and providing excellent customer service.This is an excellent opportunity for those looking to develop their skills in customer-facing roles, working in a dynamic team...

  • Customer Service Associate

    3 days ago

    Lenexa, United States Splintek Inc Full time

    Job Type Full-timeDescriptionSplintek is a Lenexa based, made in the USA manufacturing company in the business of providing high-quality healthcare products to Retailers, Professionals and direct to consumers since 1996. Innovation, team-based, high energy, casual business environment. Splintek's mission is to enhance the quality of life globally by...

  • Customer Service Associate

    2 weeks ago

    Lenexa, United States Splintek Inc Full time

    Job Type Full-timeDescriptionSplintek is a Lenexa based, made in the USA manufacturing company in the business of providing high-quality healthcare products to Retailers, Professionals and direct to consumers since 1996. Innovation, team-based, high energy, casual business environment. Splintek's mission is to enhance the quality of life globally by...

  • Customer Service Associate

    7 months ago

    Lenexa, United States Splintek Inc Full time

    Job Type Full-time Description Splintek is a Lenexa based, made in the USA manufacturing company in the business of providing high-quality healthcare products to Retailers, Professionals and direct to consumers since 1996. Innovation, team-based, high energy, casual business environment. Splintek's mission is to enhance the quality of life globally by...

  • User Experience Engineer

    2 weeks ago

    Lenexa, United States basys Full time

    SummaryCome join a forward thinking Product Team that is on the cutting edge of cloud technologies and Product Development as we build towards the future. Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision, and values of the organization. Works directly with the Product Manager/Software Architect...

  • User Experience Engineer

    4 weeks ago

    lenexa, United States Basys Full time

    SummaryCome join a forward thinking Product Team that is on the cutting edge of cloud technologies and Product Development as we build towards the future. Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision, and values of the organization. Works directly with the Product Manager/Software Architect...

  • User Experience Engineer

    4 weeks ago

    Lenexa, United States Basys Full time

    SummaryCome join a forward thinking Product Team that is on the cutting edge of cloud technologies and Product Development as we build towards the future. Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision, and values of the organization. Works directly with the Product Manager/Software Architect...

  • User Experience Engineer

    4 weeks ago

    Lenexa, United States Basys Full time

    SummaryCome join a forward thinking Product Team that is on the cutting edge of cloud technologies and Product Development as we build towards the future. Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision, and values of the organization. Works directly with the Product Manager/Software Architect...

  • Customer Service Associate with Retail Expertise

    2 weeks ago

    Lenexa, Kansas, United States Family Dollar Full time

    Family Dollar is seeking a highly skilled Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for all customers.Job SummaryAs a Customer Service Representative at Family Dollar, your primary responsibilities will...