Senior UX Designer

4 weeks ago

Miami, Florida, United States Odevo Full time

About Odevo

Odevo is a leading force in residential property management services, on a mission to radically simplify living for families and individuals. Our core belief is that digital technology combined with great people will play a central role in delivering a step change in how boards and residents experience property management.

We deliver our property management services with custom-developed software to simplify living and make life easier for property owners, association boards, residents, and our own property management professionals. We make complex topics such as managing property finances and the daily maintenance of buildings easy and automate time-consuming everyday tasks so people can spend more time on things they really enjoy.

We are a 7,000-employee company with a startup mentality, aspiring to break new ground through innovation and cultivate a workplace where we can grow as individuals and have fun while achieving great things together.

About the Role

We are seeking a Senior UX Designer to shape the future of proptech for the US market. This is a unique opportunity to step into an industry that's in an early-stage tech phase where you can have a huge impact. You'll join a small global UX design team led by the Head of CX & UX in Sweden, working closely with the developers in Sweden.

Your key tasks will include:

  • Planning and leading UX research efforts, including on-site observations, contextual interviews, usability testing, and data analysis to understand user needs and pain points.
  • Translating research insights into actionable design solutions, user flows, wireframes, and prototypes.
  • Collaborating closely with product managers, engineers, and stakeholders to ensure designs align with business goals and technical feasibility.
  • Designing both customer-facing services with a high focus on usability and intuitiveness and internal employee-facing tools with a strong focus on expert needs and efficiency.
  • Creating user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to deepen the organizational understanding of our users.
  • Connecting everything we design to customers' needs and business goals and relentlessly communicating the connection between them to the organization.
  • Measuring and assessing customer satisfaction using quantitative and qualitative feedback mechanisms.

Requirements

We're looking for a strong communicator who loves sharing research insights to raise empathy and understanding of the users' context, needs, and drivers. You should have experience with various techniques and tools to achieve this. You're a quality-driven team player who enjoys working in a fast-paced environment where you can continuously learn and improve.

  • You're energized by motivating people, enjoy showing them what the future can look like, and thrive when helping them get there.
  • You put collaboration at the center to find the best ideas and solutions together.
  • You adapt your approach based on the situation at hand and work collaboratively, helping other teams as needed.
  • You enjoy working in a business that's constantly evolving and where you have the freedom to take initiative.
  • You strive for quality in everything you do and always want to deliver your best. You're a team player and are not concerned with prestige.
  • You're biased towards action and are curious and continually thinking of ways to make improvements.
  • You have excellent communication, interpersonal, and customer service skills.

Experience

We believe you have experience within:

  • Leading UX design from insight through implementation and evaluation of both customer-facing and internal employee digital experiences.
  • Leading design for web, desktop applications, and native mobile experiences.
  • Proven track record of delivering market-leading design solutions with strategic impact.
  • Experience working with CX/service design, focusing on the full customer journey, including research/data gathering, taking both physical and digital interactions into the design process.
  • 10 years of professional experience working and driving UX research (both quantitative and qualitative) and digital product design.
  • Bachelor's degree in Design, Human Factors, Engineering, Interaction Design, Graphic Design, or a related field; or commensurate experience.
  • Experience using data and qualitative insights to identify trends and assess customer satisfaction.
  • Bonus points if you have experience in the real estate or homeowners association industry.
  • Bonus points if you have experience with PropTech or FinTech.
  • Must be fluent in English and Spanish, as many of our target users are only Spanish-speaking.

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