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Fraud Investigator

2 months ago

Minneapolis, United States eTeam Full time

Job Title: Fraud Investigator

Location: Cincinnati OH 45226, Columbus OH 43240, Minneapolis MN 55402, Brookfield WI 53005, Tempe AZ 85288

Position Type: Onsite

Pay Rate: $27.50/hr

Duration: 6+ Months on contract with possible extension

Training shift schedule: Will be 7:30 AM to 4:00 PM Central with 30 min unpaid break, there can be ZERO absences during the training period.

Training length: Approximately 2 1/2 week to 3 weeks, 0 absence during training

Shift Schedule: 1st


  • FRAUD INVESTIGATION - SUSPICIOUS FRAUD ACTVITIES.
  • Banking background is definitely very helpful.
  • Attention to detail is needed
  • We file with FinCen
  • Computer literacy- MS excel needed for sure, WORD, Spreadsheet exp etc. How to save a spreadsheet etc.
  • Take good notes for sure.
  • Training - 0 absence during training because we cant teach you on which is done, 2-3 weeks training for sure with 0 absence.
  • Exp with SARs


Summary:

  • Fraud investigations, our teams are investigating reports of potential suspicious fraud activity that can be made by multiple areas of the bank, so we can get referrals of potential fraud from our actual brick and mortar branches from our 24 hour banking centers.
  • So basically, when you call on 800 banks, if they are uneasy about an interaction with a customer, they could file a report of potential fraud, as well as many internal departments. So the wire room, the ATM deposit department area, any bank employee is basically honor bound to report any type of potential fraud or suspicious activity that they see on our customers accounts, or even just if a customer is acting suspicious, acting asking questions that they feel that make them feel uneasy. It's their responsibility to file what we call an internal referral form, and that comes to our teams to basically investigate it.
  • So once we get those IRFs, it is our job to look into that customer's accounts for any potential fraud, and we have to then prove it or disprove it by basically gathering all of our case documentation or evidence.
  • So we need to look into that customer's account, pull copies of ATM deposits, potentially video footage, credit card statements, wire transfer information. We're going to gather all of that information up, and we're going to load it into our documentation spreadsheet, and with that information, is how we're going to make a decision, is there suspicious activity or not? If suspicious activity isn't confirmed, it is then our jobs to file reports to FinCEN.
  • So basically, we need to report the suspicious activity up to FinCEN. And , the types of fraud that we review here- cheque fraud, loan fraud, wire fraud, ACH fraud, debit card, credit card con scams, elder or vulnerable financial exploitation cases .