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Application Specialist

2 months ago


Lee's Summit, United States Heritage Biologics Full time

About Heritage Biologics

Heritage Biologics is a home-infusion specialty pharmacy that specializes in the treatment of rare and chronic diseases. Unsatisfied with their own experiences and failures as rare-disease patients, the founders understood that the only way to achieve higher outcomes and a better quality of life is through patient-centric care. Heritage Biologics developed the world’s first pharmacy patient experience program (Pharmacy Patient Experience – RxPx), designed to ensure accountable performance-driven care. Based in the Kansas City metropolitan area, Heritage Biologics is dual accredited and licensed in all 50 states.

Vision: Trailblazing a patient-centered healthcare experience that improves lives.

Mission: To empower healthcare stakeholders with preeminent patient-centered infusion & specialty pharmacy services.

Application Specialist Job Description:

The Application Specialist is responsible for analyzing, designing, and implementing IT systems that meet business requirements, as well as improving business processes, systems, and operations within the pharmacy. This role involves working closely with stakeholders to identify needs, developing functional specifications, and ensuring that system solutions align with organizational goals, enhance efficiency and patient care. The Application Specialist will also play a key role in system testing, documentation, and user training. The Application Specialist will report directly to the Senior Director of IT and will have access to sensitive company data and PHI/EPHI.

Job Responsibilities and Essential Functions

  • Becoming proficient and serve as the lead administrator in the following essential systems and applications.
  1. Electronic Medical Records (EMR)
  • CPR+/ CareTend (via Wellsky)
  • Clara/Rarecare (via Envoy)
  1. Serialization Systems
  • TraceLink
  1. Power BI
  2. Microsoft Office Suite
  • Within these essential applications, he/she will be responsible for:
  1. Creating, modifying, and deleting user accounts
  2. Managing permissions and access controls to ensure proper data security and integrity
  3. Creating policies and work instructions for end users
  4. Serve as primary point of contact for integrations/implantations of business systems and applications
  • Requirements Gathering:
  1. Collaborate with stakeholders to gather, document, and analyze business requirements.
  2. Conduct interviews, workshops, and surveys to understand business needs and system requirements.
  3. Translate business requirements into clear, actionable technical specifications
  • Project Management
  1. Serve as the primary point of contact
  2. Planning, managing and executing implementation project
  3. Monitor progress, identify risks and ensure timely delivery
  4. Coordinate and communicate between departments to achieve project goals
  • System Implementation:
  1. Coordinate with IT teams and vendors to implement system changes or new solutions
  2. Participate in system configuration, testing, and debugging to ensure systems meet requirements
  3. Oversee system integration to ensure compatibility with existing systems
  • Serve as the organization’s super user of essential applications, including:
  1. Training employees in essential systems and applications upon onboarding, and/or after implementation of new systems or functionality within applications already utilized
  2. Develop training materials for end-users
  3. Provide ongoing support and troubleshooting for system-related issues
  4. Gather user feedback to identify areas for further improvement or adjustment
  5. Provide guidance and consultation on applications and related services to other departments, which may include reviewing system documentation, feasibility, design, testing, and implementation
  • Documentation and Reporting:
  1. Create and maintain comprehensive documentation, including requirements, design specifications, and user manuals
  2. Prepare reports and presentations for stakeholders to communicate system status, progress, and changes
  3. Maintain detailed documentation of system configurations, procedures, and troubleshooting steps
  • Quality Assurance:
  1. Ensure that system solutions meet quality standards and comply with organizational policies and regulations
  2. Conduct system testing to verify functionality and performance
  • Develop and maintain an effective strategy to serve the organization’s system needs. (EMR, DSCSA, etc.)
  • Utilize Power BI to build interactive visual reports for the organization, as requested by leadership.
  • Establish operational standards, providing recommendations for improvement of IT infrastructure and enterprise architecture.
  • Develop and implement business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
  • Work to ensure business systems are functioning properly and remedy critical problems in real-time, escalating issues as necessary to ensure minimal downtime.
  • Evaluate current business processes and workflows and identify inefficiencies or areas of improvement.
  • Support and partake in other projects as it relates to the organization’s systems, applications & data.

Required Qualifications:

  • Bachelor’s degree in business administration, computer science, information systems/technology, or related field
  • 2+ years of proven experience as an Application Specialist
  • 24/7 systems support to ensure onsite coverage and minimal downtime of essential systems and equipment
  • Strong verbal and written communication skills to address issues and concerns as they arise, with the ability to interact effectively with stakeholders at all levels
  • Proficiency with certain technology, such as Microsoft Office Suite and Power BI
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data and provide actional insights
  • Ability to work collaboratively in a team environment, and manage multiple tasks and priorities effectively
  • Soft Skills required for this position:
  1. Strong problem-solving, and critical thinking skills: ability to analyze complex situations, identify issues and develop effective solutions or recommendations
  2. Insight generation: ability to interpret data and information to provide actionable insights & recommendations
  3. Excellent written and verbal communication: ability to clearly & effectively convey information to stakeholders, team members & users, ensuring everyone understands requirements and capabilities
  4. Adaptability: willingness to adapt to changing requirements, priorities or project scopes and adjust strategies as needed
  5. Learning agility: ability to learn and understand new technologies, tools or processes
  6. Time management: efficiently manage multiple tasks or projects, prioritizing effectively to meet deadlines
  7. Attention to detail: ensure all aspects of a project are thoroughly considered & accurately documented
  8. Empathy: understanding & addressing the needs and concerns of various stakeholders to ensure requirements are met
  9. Creativity: approaching problem solving with innovative thinking to find new and efficient solutions
  10. Cooperation: working effectively with others to achieve common goals and contribute to the team’s success
  11. Persuasiveness: ability to present ideas and solutions convincingly to stakeholders, securing their buy-in and support
  12. Clarity: presenting complex information in a clear and understandable manner
  13. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This role requires physical presence at our Lee's Summit, Missouri location, with the expectation that the employee will be on-site during regular business hours.
  14. Must be able to lift and carry 20 pounds.
  15. While performing the duties of this job, the employee is regularly required to sit and talk or hear.
  16. The employee is frequently required to stand, walk, use hands or fingers to handle, or feel and reach with hands and arms.
  17. Specific vision abilities required by this job include close vision and ability to adjust focus.
  • Language Skills: Ability to read, analyze, and technical journals, system application manuals, basic financial reports, and basic legal documents.
  • Mathematical skills: Ability to solve simple math problems and analyze numbers as they relate to necessary job functions.
  • Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.


Preferred Qualifications

  • Master’s degree or relevant certifications
  • Healthcare experience preferred.
  • Experience with CPR+ and Power BI

Travel and Work Location

  • In-office with hybrid work options available
  • May require occasional travel to meet with stakeholders or attend training sessions