Front Desk Agent

4 weeks ago

Branson, United States Branson Career Center Full time
DAYS & EVENING SHIFTS AVAILABLE

Description:

The Front Desk Agent/Concierge will deliver friendly and professional service, while ensuring guest satisfaction upon answering phones and checking guests in and out of resort.

Essential Functions:
  • Register guests and assign rooms, accommodate special requests whenever possible.
  • Sell and book show and attraction tickets for guests' pre-arrival and on-property. * EARN EXTRA MONEY IN COMMISSIONS *
  • Assist in pre-registration and blocking of reservations when necessary.
  • Develop a thorough knowledge of the room types, rates, packages and booking procedures.
  • Notify housekeeping of all late check-outs, early check-ins and special requests.
  • Maintain a high level of cleanliness in the Front Desk area and lobby.
  • Report all incidents of guest dissatisfaction to the front desk supervisor.
  • Prepare key packets and registration cards and include all materials to be distributed at check-in.
  • Assist guests with the highest level of professionalism possible.
  • File room keys.
  • Develop thorough knowledge of all office machines, computers, fax machines etc.
  • Handle safety deposit boxes in accordance with property procedure.
  • Use proper mail, package and message handling procedures.
  • Seek opportunities to impress our guests, make your supervisor / manager aware of opportunities or guest irritants that need attention.
  • Will perform other duties as required.

Education and Experience
High school diploma or GED or three to six months related experience and/or training; or equivalent combination of education and experience.

Skills and Knowledge
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
  • Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

Requirements
  • Must have a flexible schedule, and be able to work various shifts, days and nights, as scheduled by supervisor.
  • Must have reliable transportation.

Benefits:
  • Employee discounts and SPIFs
  • Access to health, dental, vision, life and Rx insurance available after 60 days for FT employees
  • Complimentary tickets to various shows and attractions in the local area

Starting Pay: $16hr + commissions
Location: Onsite - Branson, MO.Learn More

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