Customer Service Advocate I
1 week ago
Job ID:24-51715
Pay Range: $17 - $17.25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Outreach (telephonically) to members to obtain or relay information.
- Document call outcomes.
- 70+ documented calls a day
- 98%+ call quality
- 100% on time completion
- 45%+ success rate
- High quality customer service expectations.
- Skills-Call center, customer service, outbound calls.
- Call Center Experience (customer service skills, critical thinking positions).
- Strong Microsoft knowledge (excel, outlook, word).
- Call Center.
- Well Versed in Microsoft Word, Excel, Outlook, TEAMS.
- Bilingual (English and Spanish).
- High School Diploma.
- Microsoft Word, Excel, Outlook.
- Spanish Test :
- Note-Shift: 7:30am -7:00pm (MST) M-F (based on business needs) – No OT, no paid holidays, only allowed 3 days off per contract, 40 hours a week not guaranteed- depends on production demands.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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