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Senior Research Program Manager
2 months ago
Must-Have Skills:
1. Research Operations background is a must, managing executional research programs and/or research benchmark programs. We don’t need purely researchers- we need research operations.
2. Exceptional written and oral communication skills; time management too
3. Comfortable with excel and budgeting & tracking
4. Dashboard or SQL experience
Information about the Team
Research Program Managers build and scale global research programs to strengthen the impact of our research teams. We drive efficiency, cultivate relationships, increase knowledge sharing, and build capacity within our organization to enable Researchers to do their most impactful work.In this role, you will establish and maintain operational and team-wide programs as well as create, manage, and scale processes to support the growing research team. You''ll utilize a full range of organizational and interpersonal skills to help our team operate at their highest and most effective level. The ideal candidate is entrepreneurial, comfortable navigating ambiguous situations, able to facilitate our teams'' best work by managing short- and long-term projects and initiatives, anticipating project issues and resolving them, connecting resources to research needs, and removing barriers to doing great work. This role requires project and program management experience and broad knowledge of research''s impact on product design and development. Communication skills, stakeholder management, the ability to manage complex logistics, and an organized approach are mandatory.Embedded Research Operations Program Manager Responsibilities:
Serve as a link to the Global Research Ops team, leveraging new processes or best practices when relevant and collaborating on programs specific to the team’s needs Manage initiatives that improve team efficiency and impact, establishing operational systems and outcomes Support research planning and allocation by helping track, align and forecast team budget Manage the end to end contracts process for the team and proactively highlight potential roadblocks Manage research programs multiple research programs Proactively identify and partner with stakeholders on internal processes, templates, and guidelines to improve team optimization and documentation Partner with team leadership on establishing effective team communication, information distribution, and cross-team collaboration Proactively manage expectations: define clear program roadmaps, provide frequent program updates, identify and communicate risks and adjustments, and ensure commitments are delivered Provide flexible approaches that meet team needs, including the ability to move fast and make progress or navigate blocks quickly Facilitate relationships between teams, move initiatives forward, find resources, escalate and raise concerns to appropriate owners early and resolve open issues that prevent progressExpectations
Work independently
The Reality Labs UX Research team is distributed across different time zones, both in the US and Europe. To be able to effectively work around time-zone differences, it is important to excel at time management and task prioritization across multiple projects that are competing.Working independently in this role will also involve being able to identify problems and problem solve, as well as confidently make decisions in situations of ambiguity.Communicate effectively
A lot of the success as an embedded Research Program Manager will be centered around effectively and proactively communicating with a diverse set of audiences in both verbal and written form – from researchers, team mates in Operations to cross functional partners and external partners such as vendors.Foster collaboration
Success in this role also means representing the RL UX Business Operations Team regarding contracts, budgets, and forecasting.This involves building strong relationships within the Research Operations team, exchanging knowledge, learnings and experiences.In addition, showing an interest in understanding the wider goals of research teams (e.g. the ‘why’ behind studies), and connecting the dots of how research operations can help drive the company towards its mission of ‘bringing people closer together’ are attitudes expected in this role.Requirements
4+ years of relevant or related experience as a project manager with 4+ proven experience managing research communitiesExcellent organization skills, with the ability to multi-task and juggle multiple competing priorities in a fast-paced environmentExcellent verbal and written communication skills for interacting with and influencing researchers, leaderships, and/or cross functional stakeholders with the ability to adapt communication style to suit different audiences Ability to be successful in a dynamic, fast-paced environment that requires independent time management, task prioritization, flexibility, and keen ability to identify problems and proactively work towards solutions Experience building relationships with peers and senior stakeholders and collaborating with cross-functional teams across multiple locations Experience communicating with data to drive change Track record of operating independently and taking initiative, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized mannerExperience working cross functionally with finance, procurement and external vendors Experience working in vendor management BA/BS degree or equivalent work experience required- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
