Banquet Director

Company Overview: Hyatt Regency Green Bay is seeking a Banquet Director. Did you know we are located in the heart of downtown and home of the Green Bay Packers? The hotel is minutes away from major sporting events, cultural activities, entertainment, museums, and attractions. We are the largest, full-service hotel in the market with 241 all-suite guest rooms and 100,000 square feet of space. Do you want a flexible schedule? Do you want to learn all facets of the hotel? Do you have a proven track record of delivering exceptional service? This position is designed especially for you

We believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing meaningful connections and memorable experiences. We are looking for a dynamic leader to join our fun, creative and innovative team.

Position Summary: The Banquet Director will be responsible for effectively and proactively monitoring the daily functions of the Banquet and Convention Services Department. This is including, but not limited to, providing support and guidance to the Banquet team, Sales & Events team, and the Convention Services team. This also includes working and communicating closely with all hotel departments to ensure a successful and effective event resulting in positive guest experiences.

Detailed Description:

• Hire, train, evaluate, lead, motivate, coach, and discipline all employees in the banquet department to ensure adherence to established cultural and core standards.
• Maintain a visible presence in the operation, specifically during an event.
• Recognize staff achievements, promote good public relations.
• Address complaints, concerns, or special requests from guests, clients, and group contacts.
• Coordinate set-up requirements for hotel functions, as per the banquet event order.
• Communicate directly with group and internal contact to ensure function details are executed.
• Ensure the quality and timeliness of all food items.
• Provide knowledge of wine and spirits when necessary.
• Attend weekly meetings to ensure effective coordination & cooperation between departments.
• Manage labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory controls.
• Inspect the physical condition of facilities and equipment in the banquet area, recommend corrections and improvements as needed.
• Collaborate with other hotel departments to ensure coordination & execution of all events.
• Responsible for maintaining a high energy, positive, professional appearance.
• Responsible for developing innovative and creative décor for Banquet function space.
• Create an environment establishing highest standards of quality service.
• Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions.
• Perform daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
• Ability to develop ideas for special events and holiday functions.
• Supervise, empower, lead, coach and motivate the Banquets team towards achieving exceptional guest service results and complete associate engagement.
• Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys.
• Maintain a thorough understanding of events by reviewing Banquet Event Order, and ensuring proper communication with guests and other departments.

Leading A Team Expectations:

• On a day-to-day basis, monitor the service performance of the staff.
• Correct any violation of standards through progressive discipline.
• Develop and update operating manuals.
• Interview, hire, train, counsel and discipline staff.
• Hold monthly departmental staff communication meetings.
• Foster a professional teamwork mentality among the staff, and enforce a professional demeanor at all times with guests.
• Prepare weekly staff schedule and payroll.
• Adhere to the scheduling needs of the hotel.

Core Competencies:

Being resilient – Rebounding from setbacks and adversity when facing difficult situations.

Directs work – Providing direction, delegation, and removing obstacles to get work done.

Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.

Ensures accountability – Holding self and others accountable to meet commitments.

Qualifications:

• 3-5 years of prior experience in a similar role
• Extensive knowledge of banquet service and labor control, hotel experience preferred
• Full-time management position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
• A true desire to understand and anticipate the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Proficient in general computer knowledge
• Candidates should be extremely creative, innovative, detail oriented and organized
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service
• Proficient in English, Spanish a plus
• Ability to work independently and in a team environment
• Most importantly, HAVE FUN

Why Work for Hyatt?

• Discounted Room Nights for you, your friends and family
• Medical/Dental/Prescription/Vision Insurance
• Free Colleague Parking in Main Street Parking Garage
• Paid Time Off (PTO)
• Flexible Schedules
• 401(k) retirement savings with company match
• Free meals in our employee dining area
• Discounted meals in Pub and Market
• Career Growth and Advancement Opportunities. Hyatt believes strongly in promoting from within.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.