Enterprise Systems and IT Service Support

4 weeks ago

Libertyville, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Enterprise Systems and IT Service Support. This is a 12+ months Contract opportunity with long-term potential and is located in Libertyville, IL(Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID: 24-24184


Pay Range: $65 - $71/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).


Key Responsibilities:


  • Will support the Libertyville Facility Enterprise Systems, Service Management and Agile Methodology.
  • Partnering with Client CTO Digital Platform, Manufacturing Operations, MS&T, Quality, Enterprise IT teams, Enterprise Business team and local system Digital Capability Managers to deliver the requirements for the Libertyville Cell therapy facility.
  • Review and collaborate with the Enterprise Digital Capability Manager (DCM), Technical System Owner (TSO), Business System Owner (BSO) and enterprise in understanding maintenance, planned outages, unplanned outages.
  • Understand the business needs and own the site's enterprise roadmap for IT.
  • Align the site on future Enterprise IT integrations.
  • Support the IT tier structure and meetings and represent IT in Tier 2 meetings as applicable.
  • Manage and maintain the IT Service Management Systems.
  • Develop and present Libertyville IT metrics.


Key Requirements and Technology Experience:


  • Ability to effectively communicate with both technical and non-technical team members.
  • Strong interpersonal and organizational skills and ability to handle multiple priorities.
  • Knowledge of IT systems such as ERP, OSI PI, Client, LIMS, Client, Celdox and Veeva.
  • Knowledge of various IT Systems integration and Agile Methodologies.
  • Knowledge of cGMP, GXP, GAMP, SDLC regulations, including 21CFR part 11, and good documentation practices.
  • Knowledge of pharmaceutical, manufacturing and laboratory systems and equipment that support Cell Therapy or Biologics manufacturing.
  • Knowledge of IT service management platforms to support incident, problem and change IT operational events (i.e. Client).
  • Strong technical and problem-solving skills and the ability to work independently.
  • Demonstrated success working in a high-performing, business results-driven environment.
  • Understanding of computer system validation.
  • Familiarity with ERP systems (i.e. SAP or QAD), MES systems (i.e. Emerson Syncade), DCS systems (i.e. Emerson DeltaV), OSI PI, EBRs (i.e. InfoBatch) and IT system integrations.
  • Dashboard development / Tableau knowledge is a plus.
  • Bachelor’s degree in an engineering or computer management discipline.
  • Must have experience with Manufacturing IT Systems and Systems Integration.
  • Must have 8+ years of hands-on experience in a Cell Therapy or Biotech manufacturing and supply chain environment.
  • Understanding of supply chain, manufacturing domains, and supporting technology like manufacturing and supply chain ERP systems
  • Working knowledge of regulatory requirements and how they relate to existing and new business systems and practices, primarily GxP.
  • Sound understanding of Electronic Batch Records (EBR).


Our client is a leading Pharmaceutical industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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