Collection Specialist

Your roleCollect on customers' accounts, both past due and proactive collections, by working and clearing UDM Worklist daily. Handle incoming calls and emails from customers regarding their invoices, including documenting the communication with the customer and responding appropriately. Notify the Credit Analyst, Sales, and RBC of any ongoing payment issues with a customer's account. Recommend accounts for bad debt provision and/or third-party collections. Identify, research, and distribute disputed invoices. Coordinate with internal departments to ensure they are resolved. Research and resolve short and partial payments. Complete Online billing as required by customers. Submit and Process Credit Memos on Customer Accounts. Process Credit Card Payments. Back-up Credit Analyst as required. Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers. Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done. Portfolio management of 400 - 700 active customers ranging $100-$1M at any given time. Use rigorous logic and methods to solve difficult problems. Must possess the ability to foresee, react, and offer solutions; probe for hidden information; analyze honestly and look beyond single solution answers. Sign off on conditional/unconditional lien releases. Perform other duties as assigned To succeed, you will needExperience - 3 years of directly relevant experience. Education - Associates Degree in business or equivalent experience (5-6 years). Skills - Must be an independent self-starter with a positive attitude. Must also be customer-service oriented, have excellent organizational, interpersonal, verbal and written communication, analytical, and decision-making skills. Must be proficient in Microsoft Office, including Word and Excel. Proficiency in SAP software applications is a plus. In return, we offerDrive your Career, Explore Opportunities, Realize your Passion . . .Choose your career with us Attractive benefits Include:Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan Health insurance/ Dental insurance/ Vision insurance Competitive paid time off Annual bonus structure Salary $55k - $65k based on knowledge, skills, and experience. Job location This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Rock hill, SC office. Contact information Talent Acquisition Team: Sowmya Prativadi Passionate people create exceptional things At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins - Join us at the Home of Industrial Ideas. Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.