Collections Specialist

11 hours ago

Camp Hill, United States City Wide Facility Solutions Full time

CHANGE DEPARTMENT TO USEDo you have excellent collections & customer service skills? Are you detailed oriented with strong follow through? Do you enjoy working in a collaborative work environment? If yes, consider City WideCity Wide Facility Solutions - Central Pennsylvaniais seeking a Collections Specialist to join our teamWe are seeking a detail-oriented and customer-focused Collections Specialist to join our team. This role is responsible for managing accounts receivable, ensuring timely payment of outstanding balances, and delivering a positive customer experience throughout the collections process. The ideal candidate combines persistence with professionalism and excels at follow-up to resolve issues quickly and accurately.Why City Wide?City Wide Facility Solutions is a leader in the building maintenance industry, with over 100 locations that serve communities across the and Canada. Our company mission is to create a ripple positively impacting the community of people we serve. Our vision is the be the first choice for our clients, contractors and employees . Our values of community, accountability and professionalism are how we model success. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive and fun environment. Are you ready to join?RequirementsKey Responsibilities Proactively contact clients via phone, email, and written communication to resolve past-due accounts and secure payment. Maintain consistent and professional follow-up with customers to ensure timely resolution of outstanding balances. Provide excellent customer service while discussing payment options, negotiating arrangements, and addressing account inquiries. Document account activity, communications, and payment commitments accurately in company systems. Partner with accounting, sales, and customer service teams to resolve disputes or billing discrepancies. Monitor aging reports and escalate high-risk accounts as needed. Adhere to company policies, compliance requirements, and applicable regulations What is required... 2+ years of collections, accounts receivable, or customer service experience preferred. Strong communication, negotiation, and active listening skills. Demonstrated ability to follow up consistently and manage multiple accounts simultaneously. Customer-first mindset with the ability to maintain professionalism in difficult conversations. Proficiency in Microsoft Office Suite and familiarity with accounting or CRM software. High attention to detail, organization, and problem-solving ability. BenefitsCity Wide Facility Solutions offers competitive compensation and benefits, commensurate with experience.

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