Customer Service Agent, Expeditor

4 weeks ago

Mesa, United States DSV AS Full time
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Read more at www.dsv.com

Location: USA - Mesa, W. Southern Ave

Division: Solutions
Job Posting Title: Customer Service Agent, Expeditor
Time Type: Full Time

SUMMARY

The Customer Service, Expeditor is responsible for supporting the Customer Service department in tasks as needed. The position requires the Customer Service, Expeditor to ensure on time deliveries and inform buyers of potential gaps in vendor performance. The Customer Service, Expeditor also supports the department with data base accuracy projects as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Customer Service, Expeditor performs the necessary tasks that support customer quote and order management with the desired result of meeting or exceeding client expectations. This function serves as the primary communication contact with the client.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Communication
    • Acts as the point of contact for client requests and status updates
    • Serves as the company interface between client and operations
    • Manages day to day business relationship with client
    • Escalates any client concerns and internal concerns that may impact the supply chain to the Program Manager
  • Quote Management
    • Coordinates client request for quotation (RFQ)
    • Records and tracks RFQ to ensure timely response
    • Reports weekly service level KPI's
  • Order Management
    • Processes client purchase order (CPO) acknowledgement and subsequent updates
    • Verifies customer quotation (CQ)
    • Creates sales orders (SO)
    • Manages SO status to ensure corresponding PO's are released timely
    • Identifies and communicates to client all discrepancies between PO and CQ and follows up to ensure resolution
    • Ensures due date commitments are aligned between the internal PO, SO and client PO
    • Monitors SO due date report to ensure shipments are shipped as planned and any late shipments are escalated
    • Updates respective orders when deviations in due dates occur and requests reason why from Purchasing or Client when applicable
    • Documents reasons for deviations to develop Pareto on type of reason and sub-supplier for potential Supply Chain Analyst interaction/escalation
    • Expedites to ensure adherence to client expectation
    • Follows up on backorders
    • Reconciles client reporting requirements
    • Point of contact for resolution of mismatches, invoice payment issues, exceptions/defect resolution, and collection on aged receivables
    • Ensures timely completion of receiving and shipping transactions and communication on exceptions
    • Monitors inventory on hand to ensure accuracy and sales order demand
    • Coordinates One Source shipping schedule
  • General Support
    • Works with Finance and Purchasing as needed to collectively resolve any discrepancies and assist with invoice and payment resolution
    • Runs reports from ERP system and exports to Excel; reviews and analyzes data and responds accordingly
    • Supports KPI management and reporting
    • Generates other reports as needed
    • Works in a team environment requiring interaction with Managers and other functional areas
    • Guides new hires and interns during their training process

OTHER DUTIES
  • Performs other duties as required

SUPERVISORY RESPONSIBILITIES

N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience
    • Bachelor's Degree from an accredited college in a related discipline; or equivalent combination of education and industry work experience
    • 3 years of experience in a direct or cross functional capacity with client facing responsibilities

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills
    • Intermediate level in Microsoft Office Suite with demonstrated proficiency in Excel (Able to work with pivot tables, use lookup formulas, etc.)
    • ERP System Experience

Language Skills
    • English (reading, writing, verbal)
    • Effective verbal and written communication skills.

Mathematical Skills
    • Intermediate

Other Skills
    • Ability to work as a team member and foster a cooperative work environment while also being an individual contributor
    • Effective professional oral & written communications skills
    • Accuracy and attention to detail
    • Strong customer service (internal & external customers) and interpersonal skills
    • Exceptional customer service / customer relations skills
    • Self-motivated, energetic and able to perform with minimal supervision
    • Excellent problem-solving skills
    • Ability to work in a dynamic team environment
    • Ability to organize and prioritize a variety of tasks and projects
    • Operates standard office equipment efficiently

PREFERRED QUALIFICATIONS
  • Customer service, purchasing or planning experience in a manufacturing company

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER INFORMATION

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contracts, implied or otherwise, other than an "at will" relationship.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay is: $18.50 - $25.00 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

open/close
Print Share on Twitter Share on LinkedIn Send by email

Customer Service Agent, Expeditor

MesaLearn More

  • Customer Service Agent, Expeditor

    1 month ago

    Mesa, United States DSV AS Full time

    DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and...

  • Customer Service Agent, Expeditor

    4 weeks ago

    Mesa, United States DSV AS Full time

    DSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and...

  • Customer Service Representative

    4 weeks ago

    Mesa, United States Matt Watson - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...

  • Customer Service Representative

    4 weeks ago

    Mesa, United States Anna Vargas-Hopper - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...

  • Customer Service Representative

    6 days ago

    Mesa, United States Annaise Swearingen - State Farm Agent Full time

    Benefits: 401(k) Bonus based on performance Free food & snacks Paid time off Signing bonus Training & development Wellness resources We are a team of great people working hard every day to protect families and better our community. We are looking for the right person to be a part of our team! Position...

  • Customer Service Representative

    3 weeks ago

    Mesa, Arizona, United States Scott Frindell - State Farm Agent Full time

    About the RoleWe are seeking a Prospecting and Customer Service Specialist to join our team at Scott Frindell - State Farm Agent. This exciting opportunity allows you to leverage your exceptional communication skills and passion for insurance and financial products to drive business growth and deliver remarkable customer experiences.Salary and BenefitsThe...

  • Customer Service and Insurance Specialist

    2 weeks ago

    Mesa, Arizona, United States Jenn Attar - State Farm Agent Full time

    About the PositionWe are seeking a highly skilled professional to fill the role of Customer Service and Insurance Specialist at Jenn Attar - State Farm Agent. As a State Farm Agent Team Member, you will be responsible for handling customer inquiries, processing transactions, and promoting insurance products and services.Compensation and Benefits$45,000 -...

  • Customer Relations Representative

    4 weeks ago

    Mesa, United States Anna Vargas-Hopper - State Farm Agent Full time

    Position Overview: Are you a people person who thrives on creating positive experiences? Does the idea of engaging with the public excite you? If you said yes, joining a State Farm independent contractor agent could be the perfect career move for you! Our agents specialize in offering State Farm insurance and financial service solutions, providing a...

  • Customer Relations Representative

    4 weeks ago

    Mesa, United States Anna Vargas-Hopper - State Farm Agent Full time

    Position Overview: Are you a people person who thrives on creating positive experiences? Does the idea of engaging with the public excite you? If you said yes, joining a State Farm independent contractor agent could be the perfect career move for you! Our agents specialize in offering State Farm insurance and financial service solutions, providing a...

  • Customer Service Agent

    1 week ago

    Mesa, Arizona, United States La Quinta Inn & Suites , Mesa West Full time

    Job Description:La Quinta Inn & Suites, Mesa West seeks a highly motivated Customer Service Agent to join our front desk team. As a key member of our staff, you will play a critical role in delivering exceptional guest experiences, handling inquiries, and resolving any issues that may arise during a guest's stay.Main Responsibilities:Provide top-notch...

  • Customer Service Representative

    2 weeks ago

    Mesa, Arizona, United States Scott Frindell - State Farm Agent Full time

    About the RoleAre you passionate about delivering exceptional customer service and building strong relationships? As a Customer Relations Representative, you will play a vital role in supporting our team at Scott Frindell - State Farm Agent. This position is perfect for individuals who are outgoing, customer-focused, and enjoy working with the public.About...

  • Customer Service Coordinator

    2 weeks ago

    Costa Mesa, California, United States Alex Mora - State Farm Agent Full time

    About UsWe, Alex Mora - State Farm Agent, are seeking a talented and ambitious professional to fill the role of Staff Assistant. As a member of our team, you will play a crucial part in driving the success of our agency by providing top-notch customer service and support to our insurance agents.This opportunity comes with a competitive salary of $35,000 per...

  • Insurance Agent Assistant

    2 weeks ago

    Mesa, Arizona, United States Scott Frindell - State Farm Agent Full time

    About the TeamAt Scott Frindell - State Farm Agent, we value our team members and strive to create a positive and supportive work environment. Our team is dedicated to providing exceptional customer service and building strong relationships with our customers.About the PositionWe are seeking an experienced Insurance Agent Assistant to join our team as a...

  • Customer Service Representative

    4 months ago

    Mesa, United States TEKsystems Full time

    Job DescriptionJob DescriptionThe Customer Service Agent will be the intermediary between insurance agencies and their policy holders to schedule review appointments that will encourage business growth and focus on customer retention. For example, State Farm is one of the customer's largest clients. On a daily basis, the agent will be responsible for...

  • QA/Expeditor - Signal Butte Chili's

    1 month ago

    Mesa, United States Chili's Grill & Bar Full time

    QA/Expeditor - Signal Butte Chili's 1951 S Signal Butte Rd Mesa, AZ 85209 Role Overview Our Quality Assurance Specialists ensure each Guest receives perfectly prepared, high-quality food. They provide dependable, fast service that is absolutely Chili's! If you take pride in great team work, then we want to hear from you! Fast hiring process Flexible...

  • Commercial Lines Client Service Agent

    2 days ago

    Mesa, United States The Arizona Group Insurance Brokers Full time

    The Arizona Group is an Arizona-based Independent Insurance Agency and is seeking an experienced Commercial Lines Client Service Agent who can perform back end processing for our Commercial Team.This is a full-time position for an Agency with less than 100 employees. https://www.arizonagroup.comBenefits and Compensation: Commercial Lines Client Service Agent...

  • Commercial Lines Client Service Agent

    1 day ago

    Mesa, United States The Arizona Group Insurance Brokers Full time

    The Arizona Group is an Arizona-based Independent Insurance Agency and is seeking an experienced Commercial Lines Client Service Agent who can perform back end processing for our Commercial Team.This is a full-time position for an Agency with less than 100 employees. https://www.arizonagroup.comBenefits and Compensation: Commercial Lines Client Service Agent...

  • Insurance Sales Agent

    2 weeks ago

    Mesa, Arizona, United States Opa Insurance Management Pllc Full time

    Job OverviewWe are seeking a highly motivated and skilled Insurance Sales Agent to join our team at Opa Insurance Management Pllc. As an Insurance Sales Agent, you will be responsible for selling auto insurance and other personal lines of insurance products to potential customers.The ideal candidate will have excellent communication and negotiation skills,...

  • Reservations Agent

    3 weeks ago

    Mesa, United States TEKsystems Full time

    Job DescriptionJob DescriptionNOW HIRING FOR A LARGE HOTEL CHAIN!!!FULLY WORK FROM HOME **MUST LIVE IN PHOENIX AREA**WFH Entry Level Hotel Reservation Agent Description:Inbound call centerAnswer incoming calls from prospective guests and travel agents.Book Hotel reservationsProvide excellent customer serviceWFH Entry Level Hotel Reservation AgentFULLY...

  • Life Insurance Agent

    2 weeks ago

    Mesa, Arizona, United States Henrie Agency Full time

    We are seeking a Life Insurance Agent to join our team at Henrie Agency, Symmetry Financial Group. As a key member of our organization, you will be responsible for providing excellent customer service and sales support to our clients.As a Life Insurance Agent, you will work remotely and have full control over your schedule and income. You will assist...