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Call Center Supervisor

3 months ago

Fort Lauderdale, United States Leeds Professional Resources Full time

Responsibilities:

- Supervise a team of call center representatives to ensure high-quality customer service and sales performance

- Manage daily operations of the call center, including monitoring call volume, response times, and customer satisfaction metrics

- Coach and develop team members to improve their sales skills, customer service techniques, and overall performance

- Set performance goals and targets for the team and provide regular feedback and performance evaluations

- Handle escalated customer issues or complaints in a professional and timely manner

- Collaborate with other departments to ensure seamless communication and coordination between teams

- Analyze call center data and trends to identify areas for improvement and implement strategies to enhance efficiency and productivity


Requirements:

- Proven experience in a call center supervisory or management role

- Strong leadership skills with the ability to motivate and inspire a team

- Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers and team members

- Ability to analyze data, identify trends, and make data-driven decisions to improve call center performance

- Sales experience is preferred, with a focus on achieving sales targets and driving revenue growth

- Multilingual abilities are a plus, particularly fluency in English and another language

- Strong customer service orientation with a passion for delivering exceptional service to customers