Current jobs related to Contact Center Supervisor - Fort Lauderdale, Florida - BeneLynk

  • Customer Service Representative

    5 days ago

    Fort Lauderdale, Florida, United States Contact Center Hiring Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our dynamic team at Contact Center Hiring. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through phone calls, emails, and live chat interactions.Key Responsibilities:Answering...

  • Customer Service Representative

    2 weeks ago

    Fort Lauderdale, Florida, United States Contact Center Hiring Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact center, you will be responsible for providing exceptional service to our customers through phone, email, and live chat interactions.Key ResponsibilitiesRespond to customer inquiries in a...

  • Customer Service Representative

    1 month ago

    Fort Lauderdale, Florida, United States Contact Center Hiring Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team at Contact Center Hiring. As a key member of our team, you will be responsible for providing exceptional customer service through phone calls, emails, and live chat...

  • Customer Service Representative

    3 weeks ago

    Fort Lauderdale, Florida, United States Contact Center Hiring Full time

    Job DetailsJob Location: Fort Lauderdale In Office - Fort Lauderdale, FLSalary Range: $16.00 - $18.00 HourlyDescriptionWe are seeking a confident and self-starting Customer Service Representative to join our dynamic team. As the customer's first point of contact, you will be responsible for providing exceptional phone support and representing our brand...

  • Customer Service Representative

    4 weeks ago

    Fort Lauderdale, Florida, United States Contact Center Hiring Full time

    Job DetailsJob Location: Fort Lauderdale In Office - Fort Lauderdale, FLSalary Range: $16.00 - $18.00 HourlyDescriptionWe are seeking a confident and self-starting Customer Service Representative to join our dynamic team. As the customer's first point of contact, you will be responsible for providing exceptional service through phone calls, emails, and live...

  • Janitorial Supervisor

    2 weeks ago

    Fort Lauderdale, Florida, United States Broward Center for the Performing Arts Full time

    Job Title: Janitorial SupervisorAt the Broward Center for the Performing Arts, we are seeking a highly skilled and experienced Janitorial Supervisor to join our team. As a key member of our facilities management team, you will be responsible for maintaining a clean and safe environment for our staff, patrons, and performers.Key Responsibilities:Supervise and...

  • Janitorial Supervisor

    3 weeks ago

    Fort Lauderdale, Florida, United States Broward Center for the Performing Arts Full time

    Job Title: Janitorial SupervisorAt the Broward Center for the Performing Arts, we are seeking a highly skilled and experienced Janitorial Supervisor to join our team. As a key member of our facilities management team, you will be responsible for maintaining a clean and safe environment for our staff, patrons, and performers.Key Responsibilities:Supervise and...

  • Janitorial Supervisor

    1 month ago

    Fort Lauderdale, Florida, United States Broward Center for the Performing Arts Full time

    Job Title: Janitorial SupervisorThe Broward Center for the Performing Arts is seeking a highly skilled Janitorial Supervisor to join our team. As a key member of our facilities management team, you will be responsible for maintaining a clean and safe environment for our patrons, staff, and performers.Key Responsibilities:Maintain a clean and organized...

  • RN Evening Supervisor

    2 weeks ago

    Fort Lauderdale, Florida, United States The Savoy at Fort Lauderdale Rehabilitation and Nursing Center Full time

    Registered Nurse Supervisor OpportunityThe Savoy at Fort Lauderdale Rehabilitation and Nursing Center is seeking a highly skilled Registered Nurse Supervisor to join their team.Key Responsibilities:Oversee the daily operations of the nursing unit, ensuring high-quality patient care and staff management.Develop and implement effective nursing practices,...

  • Nurse Specialist

    6 days ago

    Fort Lauderdale, Florida, United States Broward Health Medical Center Full time

    Job Summary:As a skilled Registered Nurse at Broward Health Medical Center, you will play a vital role in ensuring the efficient assignment of patients to rooms and beds. This position requires strong communication and organizational skills to coordinate with nursing supervisors, nurse managers, and assistant nurse managers to improve patient flow throughout...

  • Shift Supervisor

    2 weeks ago

    Fort Lauderdale, Florida, United States Compass Group, North America Full time

    Job SummaryAs a Shift Supervisor with Compass Group, you will be responsible for leading a team of associates during a specific shift, ensuring that assigned job expectations are completed while maintaining policy and procedure. This role requires strong leadership and communication skills, as well as the ability to evaluate performance and make decisions to...

  • Service Center Technician

    2 weeks ago

    Fort Lauderdale, Florida, United States StaffChase Full time

    Job Title: Service Center TechnicianJob Summary: We are seeking a skilled Service Center Technician to join our team. As a Service Center Technician, you will be responsible for providing technical support to our clients. You will be the primary point of contact for clients with technical issues and will work to resolve these issues in a timely and efficient...

  • House Supervisor

    2 weeks ago

    Fort Lauderdale, Florida, United States Holy Cross Hospital Full time

    Job Title: House SupervisorAt Holy Cross Hospital, we are seeking a highly skilled and experienced House Supervisor to join our team. As a key member of our healthcare leadership team, you will be responsible for providing expert leadership and coordination of patient care services.Job Summary:The House Supervisor will be responsible for ensuring the smooth...

  • Law Office Supervisor

    1 month ago

    Fort Lauderdale, Florida, United States CNA Full time

    Job Title: Law Office SupervisorCNA is seeking a highly skilled and experienced Law Office Supervisor to join our team. As a key member of our legal support staff, you will provide administrative supervision to a legal support team and provide legal and administrative support to a managing attorney.Key Responsibilities:Assign, distribute, coordinate, and...

  • Radio Systems Infrastructure Supervisor

    5 days ago

    Fort Lauderdale, Florida, United States Broward County Florida Full time

    Job DescriptionJob Title: Radio Systems Infrastructure SupervisorJob Summary: We are seeking a highly skilled Radio Systems Infrastructure Supervisor to join our team at Broward County Florida. The successful candidate will be responsible for managing large-scale public safety radio communication, telecommunications, and computer technology projects.Key...

  • Supervisor - Shift Hourly

    2 weeks ago

    Fort Lauderdale, Florida, United States Compass Group, North America Full time

    Job SummaryAs a Shift Supervisor with Compass Group, you will play a key role in ensuring the success of our foodservice operations. This is a dynamic and challenging position that requires strong leadership and communication skills.Key ResponsibilitiesDirect the activities of associates during a specific shift and oversee that assigned job expectations are...

  • Registered Nurse Supervisor

    1 month ago

    Fort Lauderdale, Florida, United States UHS Full time

    Job Title: Registered Nurse SupervisorFort Lauderdale Behavioral Health Center is seeking a dynamic and talented Registered Nurse Supervisor to join our team.We are a 182-bed treatment facility, conveniently located in beautiful Oakland Park, FL, that specializes in the successful treatment of substance abuse and mental health issues for youth, adults, and...

  • Meat Production Supervisor

    4 weeks ago

    Fort Lauderdale, Florida, United States Halperns' Full time

    Job Title: Meat Production SupervisorHalperns' is seeking a highly motivated and detail-oriented Meat Production Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our warehouse and distribution center.Key Responsibilities:Verify incoming receipts and outgoing shipments to ensure...

  • Nursing Operations Supervisor

    6 days ago

    Fort Lauderdale, Florida, United States Broward County Florida Full time

    Nursing Operations Supervisor Job SummaryWe are seeking a highly skilled Nursing Operations Supervisor to join our team at the Broward Addiction Recovery Center. As a key member of our nursing staff, you will be responsible for ensuring the delivery of high-quality patient care and supervision of nursing staff.Key Responsibilities:Supervise and evaluate the...

  • Admissions Registered Nurse Supervisor

    6 days ago

    Fort Lauderdale, Florida, United States UHS Full time

    Fort Lauderdale Behavioral Health Center is seeking a dynamic and talented Admissions Registered Nurse (RN), Supervisor to support our team in providing compassionate, comprehensive care to patients with substance abuse and mental health issues.As a Registered Nurse Supervisor, Admissions, you will work under the direction of the Admissions Director to...

Contact Center Supervisor

2 months ago

Fort Lauderdale, Florida, United States BeneLynk Full time
Job Summary

We are seeking an experienced Customer Engagement Manager to supervise and lead our team of contact center agents. The successful candidate will be responsible for managing day-to-day activities, motivating the team to achieve organizational goals, and assisting with developing and implementing timelines and plans to achieve targets.

Key Responsibilities
  • Team Management: Set clear team goals and KPIs, consisting of metrics on how to identify eligibility and assist with enrollment in Medicare Savings Programs/Medicaid.
  • Coaching and Development: Coach and develop team members to succeed in their roles and prepare for future roles.
  • Operational Oversight: Oversee day-to-day team operations and performance.
  • Policy Compliance: Ensure contact center agents and team leads understand and comply with all call center objectives, performance standards, and policies.
  • Work Environment: Create a healthy and motivating work environment and atmosphere.
  • Performance Monitoring: Monitor and evaluate agent and team lead performance, provide learning or coaching opportunities, and escalate to the Manager for corrective action, if necessary.
  • Reporting and Analysis: Prepare reports and analyze data to assist management in determining call center goals.
  • Collaboration: Work with other management team members to support agents and maximize customer satisfaction.
  • Compliance: Maintain current knowledge of state and federal regulatory requirements to adhere to strict compliance of all aspects of BeneLynk's operations.
  • Company Values: Demonstrate behaviors, actions, and attitudes that reflect BeneLynk's vision, mission, and values.
Requirements
  • Education: Bachelor's Degree (preferred) or equivalent work experience.
  • Experience: 5 years of experience with direct consumer interaction, telephone sales experience, Medicaid program experience preferred.
  • Language Skills: Excellent oral communication skills; ability to communicate with elderly individuals and state government personnel; bi-lingual (English & Spanish) preferred.
  • Reasoning Ability: Ability to analyze and interpret governmental program criteria; ability to interact and decipher information via telephonic or correspondence inquiries.