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Computer Support Specialist

2 months ago

Ankeny, United States Kelly Science, Engineering, Technology & Telecom Full time

Job Title: Computer Support (Infrastructure Engineer)

Pay rate: $26 per hour

Duration: 3 years

W2 contract only (No C2C)

Location- Ankeny, IA, 50023

100% Onsite


OT and travel (up to about an hour away) is possible

Factory setting - metatarsals are required on the first day

Operational IT support for the Des Moines Works factory in Ankeny including two off-site warehouse and a test lab in Ames, IA. Position involves a mix of break/fix and project work dealing with computers, printers, scan guns, and network equipment.


Job Duties:

  1. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  2. Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
  3. Responsible for effective e-mail communications and ability to create and maintain basic
  • documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
  1. Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  2. Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  3. Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.


Job Requirements:

  1. Knowledge of computing and networking concepts and fundamentals
  2. Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  3. Knowledge of computer security policies and a general overall knowledge of computer security concepts.
  4. 1 year or more IT experience preferred, but recent college graduates will be considered, however, recent college grads should be submitted at a lower bill rate


*** If this position may be interested to you, please email me back at somp767@kellyservices.com with your most up to date resume in word format) and advise the best time and number at which you can be reached****