IT Support Specialist

2 days ago


Ankeny, Iowa, United States City of Ankeny Full time
Job Summary

The City of Ankeny is seeking a skilled IT Support Specialist to join our team in the IT Department. As a key member of our team, you will provide technical support and assistance to staff members with their computer systems, resolve hardware and software issues, and maintain a high level of customer satisfaction.

Key Responsibilities
  • Provide technical support and assistance to staff members with their computer systems
  • Resolve hardware and software issues
  • Maintain a high level of customer satisfaction
  • Perform physical labor moving and installing computer equipment
Requirements
  • Graduation from a technical school, accredited college or university with a degree in the computer field, or a degree in a closely related field and three years' work experience in supporting computer systems
  • Knowledge of standard office procedures and familiarity with current Windows desktop operating system
  • Ability to understand and carry out oral and written instructions, as well as departmental policies and routines
Working Conditions

Works in office and non-office environments. Performs physical labor moving and installing computer equipment.

Physical Requirements

Must be sighted. Must be able to hear a normal conversation. Must be able to speak clearly at a normal rate of conversation. Must be able to lift computers, monitors, printers, and related computer components.



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