Customer Service Agent

4 weeks ago

Laredo, United States DSV AS Full time
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Read more at www.dsv.com

Location: USA - Laredo, W Bob Bullock Loop

Division: Air & Sea
Job Posting Title: Customer Service Agent
Time Type: Full Time

POSITION SUMMARY

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

  • Process and input all customer orders.
  • Running and printing shipments from WMS.
  • Run stock reports to check for product availability.
  • Generate all related paperwork and necessary information required for customer work orders
  • Checking all orders for special requests
  • Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
  • Follow up with other departments to ensure the service standards are being met.
  • Assure proper invoicing of accounts by verifying customers as required.
  • Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

Customer Interfacing Activities

  • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
  • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

Documentation
  • Ensure the accuracy of all receiving and shipping documents.
  • Gather and maintain all data and records relative to shipping and receiving activities.
  • Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.

  • Prepare any reports concerning customer service as required by supervisors.
  • Assist in resolving any discrepancies.

Data Entry

  • Operate the computer terminal in a proficient manner.
  • Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.

Clerical

  • Oversee all paperwork associated with orders and maintain the corresponding files.
  • Answer phone calls and operates various types of office machines and computers necessary to perform duties.
  • Greet customers and visitors to the office.
  • Effectively correspond with customers as required.

Communication

  • Answer incoming telephone calls in a cheerful, courteous, and timely manner.
  • Promptly route each call to the proper party, taking messages when necessary.
  • Assist callers with general information and inquires.
  • Direct visitors to appropriate department.
  • Assist drivers at check in window various times though out the day.

OTHER DUTIES (Site Specific)

  • CSR's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development

SUPERVISORY RESPONSIBILITIES
  • None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience
  • Must have a high school diploma or general education degree (GED).
  • 1 year experience in Customer Service-related capacity

Certificates, Licenses, Registrations or Professional Designations
  • N/A

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills
  • Intermediate computer skills
  • Proficient with MS Office Applications
  • WMS functions

Language Skills
  • English (reading, writing, verbal)
  • Business writing proficiency

Mathematical Skills
  • Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.

Other
  • Strong attention to detail accuracy and accomplish job task in a timely manner.
  • Ability to perform duties with minimal supervision or guidance.
  • Ability to multi-task
  • Effective communication skills
  • Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

PREFERRED QUALIFICATIONS

  • 1-3 years warehouse/logistics support experience
  • 2-3 years' experience in Customer Service-related capacity

PHYSICAL DEMANDS

Other Physical Requirements:
  • N/A

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay is: $12.75 - $17.00 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

open/close
Print Share on Twitter Share on LinkedIn Send by email

Customer Service Agent

LaredoLearn More

  • Customer Service Representative

    3 weeks ago

    Laredo, United States Manuel Gomez III - State Farm Agent Full time

    Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.   Responsibilities:  Establish customer relationships...

  • Customer Service Representative

    3 weeks ago

    Laredo, United States Manuel Gomez III - State Farm Agent Full time

    Benefits: Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Training & development ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Manuel Gomez III - State Farm Agent, you will generate the kind of exceptional client experiences that...

  • Customer Service Representative

    4 weeks ago

    Laredo, United States Manuel Gomez III - State Farm Agent Full time

    Benefits:Bonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementTraining & developmentROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Manuel Gomez III - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance...

  • Customer Relations Representative

    4 weeks ago

    Laredo, United States Manuel Gomez III - State Farm Agent Full time

    Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.  Responsibilities: Establish customer relationships and...

  • Customer Relations Representative

    3 weeks ago

    Laredo, United States Manuel Gomez III - State Farm Agent Full time

    Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.   Responsibilities:  Establish customer relationships...

  • Customer Service Agent II

    3 weeks ago

    Laredo, Texas, United States City of Laredo Texas Full time

    We are looking for a highly motivated Customer Service Agent II - Utility Billing to join our team at the City of Laredo Texas. The estimated salary for this role is $55,000 - $65,000 per year, depending on experience. As a Customer Service Agent, you will play a critical role in resolving customer inquiries and concerns related to utility billing.The ideal...

  • Customer Service Liaison

    2 weeks ago

    Laredo, Texas, United States Manuel Gomez III - State Farm Agent Full time

    Job OverviewAs a Customer Relations Representative, you will be working with the public, establishing relationships and providing customer-focused service. This role requires a strong understanding of insurance options and the ability to market products based on customer needs.About the RoleThis position is an excellent opportunity for individuals who enjoy...

  • Customer Service Agent

    5 months ago

    Laredo, United States DSV AS Full time

    DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and...

  • Customer Service Agent

    3 weeks ago

    Laredo, United States DSV AS Full time

    DSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and...

  • Customer Service Specialist

    2 weeks ago

    Laredo, Texas, United States Manuel Gomez III - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated Customer Service Representative to join our team at Manuel Gomez III - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth.About UsOur agency is committed to providing outstanding service to our clients and building...

  • Insurance Agent Specialist

    1 week ago

    Laredo, Texas, United States Manuel Gomez III - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Insurance Agent Specialist to join our team at Manuel Gomez III - State Farm Agent. As a key member of our agency, you will be responsible for delivering exceptional client experiences that drive business growth and customer satisfaction.Salary InformationThe estimated salary for this position...

  • Agent Team Member Role

    1 week ago

    Laredo, Texas, United States Kike Trevino - State Farm Agent Full time

    Job ResponsibilitiesAs an Agent Team Member, your primary responsibilities will include:Using a customer-focused, needs-based review process to educate customers about insurance options.Working with the agent to establish and meet marketing goals.Developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and...

  • Customer Relationship Representative

    1 week ago

    Laredo, Texas, United States Manuel Gomez III - State Farm Agent Full time

    About Our Company">Manuel Gomez III - State Farm Agent is a State Farm independent contractor agent, not affiliated with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. As an Insurance Sales Associate, you will be part of a team that values teamwork,...

  • Insurance Sales Professional Kike Trevino

    1 week ago

    Laredo, Texas, United States Kike Trevino - State Farm Agent Full time

    OverviewKike Trevino - State Farm Agent is seeking a talented and motivated Financial Services Representative to join our team. As a key member of our sales and marketing team, you will play a critical role in helping us achieve our business goals and exceed customer expectations.Compensation Package:A starting salary of $60,000 per year, with opportunities...

  • Client Service Coordinator

    1 week ago

    Laredo, Texas, United States Herman Dominguez - State Farm Agent Full time

    We are looking for a dedicated and results-driven professional to join our team as an Intern - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service and supporting our insurance agents in achieving their goals.Responsibilities and ExpectationsSupport the business goals of the insurance agency by...

  • State Farm Agent Team Member

    1 week ago

    Laredo, Texas, United States Herman Dominguez - State Farm Agent Full time

    About UsHerman Dominguez - State Farm Agent is a reputable insurance agency committed to providing exceptional service to our customers. We are seeking a highly motivated and results-driven individual to join our team as a Telemarketing - State Farm Agent Team Member.In this role, you will be responsible for generating new business leads, building...

  • Customer Service Liaison

    1 week ago

    Laredo, Texas, United States DSV Full time

    Role OverviewAs a Customer Service Agent at DSV, you will play a pivotal role in ensuring seamless customer interactions. Your key responsibilities include:Providing top-notch support to customers through various channelsEfficiently coordinating shipments and deliveries to meet customer expectationsIdentifying and resolving transportation-related issues...

  • Customer Service Specialist

    1 week ago

    Laredo, Texas, United States DSV Full time

    As a Customer Service Agent at DSV, you will play a vital role in ensuring customer satisfaction through exceptional service. This position requires strong communication skills and the ability to coordinate shipments and deliveries efficiently.About DSVDSV is a leading logistics company that prides itself on providing top-notch services to its clients. With...

  • Customer Solutions Specialist

    1 week ago

    Laredo, Texas, United States Kike Trevino - State Farm Agent Full time

    Key ResponsibilitiesDevelop and implement effective marketing strategies to drive sales growth and customer satisfaction.Collaborate with the agent to set and achieve marketing goals, ensuring alignment with company objectives.Maintain accurate records of customer interactions, sales progress, and performance metrics.Salary and BenefitsThe estimated salary...

  • Financial Services Agent with Unlimited Growth

    1 week ago

    Laredo, Texas, United States Lumina Financial Solutions Full time

    Grow with UsWe are committed to helping our agents achieve their full potential and grow their careers. As a licensed life insurance agent with Lumina Financial Solutions, you'll have access to a comprehensive training program, ongoing coaching and support, and regular performance evaluations to ensure you're meeting your goals. With our 100%...