Customer Service Agent

4 months ago

Laredo, United States DSV AS Full time
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Read more at www.dsv.com

Location: USA - Laredo, W Bob Bullock Loop

Division: Air & Sea
Job Posting Title: Customer Service Agent
Time Type: Full Time

POSITION SUMMARY

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

  • Process and input all customer orders.
  • Running and printing shipments from WMS.
  • Run stock reports to check for product availability.
  • Generate all related paperwork and necessary information required for customer work orders
  • Checking all orders for special requests
  • Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
  • Follow up with other departments to ensure the service standards are being met.
  • Assure proper invoicing of accounts by verifying customers as required.
  • Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities
  • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
  • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation
  • Ensure the accuracy of all receiving and shipping documents.
  • Gather and maintain all data and records relative to shipping and receiving activities.
  • Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
  • Prepare any reports concerning customer service as required by supervisors.
  • Assist in resolving any discrepancies.


Data Entry
  • Operate the computer terminal in a proficient manner.
  • Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical
  • Oversee all paperwork associated with orders and maintain the corresponding files.
  • Answer phone calls and operates various types of office machines and computers necessary to perform duties.
  • Greet customers and visitors to the office.
  • Effectively correspond with customers as required.
Communication
  • Answer incoming telephone calls in a cheerful, courteous, and timely manner.
  • Promptly route each call to the proper party, taking messages when necessary.
  • Assist callers with general information and inquires.
  • Direct visitors to appropriate department.
  • Assist drivers at check in window various times though out the day.
OTHER DUTIES (Site Specific)
  • CSR's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development
SUPERVISORY RESPONSIBILITIES
  • None
MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience
  • Must have a high school diploma or general education degree (GED).
  • 1 year experience in Customer Service-related capacity
Certificates, Licenses, Registrations or Professional Designations
  • N/A
SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills
  • Intermediate computer skills
  • Proficient with MS Office Applications
  • WMS functions
Language Skills
  • English (reading, writing, verbal)
  • Business writing proficiency
Mathematical Skills
  • Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other
  • Strong attention to detail accuracy and accomplish job task in a timely manner.
  • Ability to perform duties with minimal supervision or guidance.
  • Ability to multi-task
  • Effective communication skills
  • Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
PREFERRED QUALIFICATIONS
  • 1-3 years warehouse/logistics support experience
  • 2-3 years' experience in Customer Service-related capacity
PHYSICAL DEMANDS

Other Physical Requirements:
  • N/A


WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay is: $12.75 - $17.00 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

open/close
Print Share on Twitter Share on LinkedIn Send by email

Customer Service Agent

Laredo

  • Financial Services Representative State Farm Agent Team Member

    4 weeks ago

    Laredo, Texas, United States Kike Trevino - State Farm Agent Full time

    Job DescriptionAs a Financial Services Representative for Kike Trevino - State Farm Agent, you will play a crucial role in helping our business grow through value-based conversations and remarkable customer experiences. We seek a motivated self-starter who thrives in a fast-paced environment and is interested in marketing financial products based on customer...

  • Marketing Coordinator

    1 month ago

    Laredo, Texas, United States Kike Trevino - State Farm Agent Full time

    Job OverviewAs a Marketing Coordinator for Kike Trevino - State Farm Agent, you will play a key role in helping our business grow through value-based conversations and remarkable customer experiences. If you are a motivated self-starter who thrives in a fast-paced environment, this could be your opportunity for a rewarding career with excellent income and...

  • Customer Service Representative

    4 weeks ago

    Laredo, Texas, United States DSV Full time

    Job Summary: As a Customer Service Agent at DSV, you will be responsible for providing exceptional customer service and support.Key Responsibilities:Assist customers with inquiries and issuesCoordinate shipments and deliveriesResolve any transportation-related problemsCommunicate effectively with clients and carriersMaintain accurate records and...

  • Customer Service Representative

    1 month ago

    Laredo, Texas, United States Talent Hire Recruitment Full time

    Job OverviewWe are a rapidly growing company seeking dedicated and driven individuals to join our team as life insurance benefits advisors. As a remote employee, you will provide outstanding customer service and support to our client base, working from the comfort of your own home.Key ResponsibilitiesContact leads to schedule virtual meetings with...

  • Customer Service Representative

    1 month ago

    Laredo, Texas, United States DSV Air & Sea Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Agent to join our team at DSV Air & Sea. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate processing of customer orders, and maintaining a high level of customer satisfaction.Key...

  • Customer Service Sales Representative

    1 month ago

    Laredo, Texas, United States Talent Hire Recruitment Full time

    Job OverviewWe are a rapidly growing company seeking dedicated and driven individuals to join our team as life insurance benefits advisors. As a remote employee, you will provide outstanding customer service and support to our client base, working from the comfort of your own home.Key ResponsibilitiesContact leads to schedule virtual meetings with...

  • Account Associate

    1 month ago

    Laredo, Texas, United States Manuel Gomez III - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual with a passion for marketing products and services? Do you enjoy working with the public and building strong relationships? If so, this role may be the perfect fit for you.As an Agent Team Member with Manuel Gomez III - State Farm Agent, you will be responsible for establishing customer relationships,...

  • Marketing Coordinator

    1 month ago

    Laredo, Texas, United States Kike Trevino - State Farm Agent Full time

    Marketing Coordinator Job DescriptionAs a Marketing Coordinator for Kike Trevino - State Farm Agent, you will play a key role in helping our business grow through value-based conversations and remarkable customer experiences.Key Responsibilities:Collaborate with the agent to establish and meet marketing goals.Maintain a strong work ethic with a total...

  • Office Manager

    4 weeks ago

    Laredo, Texas, United States Manuel Gomez III - State Farm Agent Full time

    Job DescriptionAs a key member of Manuel Gomez III - State Farm Agent team, you will play a vital role in selling and marketing insurance and financial products to customers. Your primary responsibility will be to assist the agent in achieving and exceeding sales goals while providing exceptional customer service.Responsibilities:Obtain and maintain licenses...

  • Licensed Insurance Agent

    1 month ago

    Laredo, Texas, United States The Prugar Agency Full time

    Unlock Your Potential as an Insurance AgentThe Prugar Agency is seeking individuals with a growth mindset, resilience, and a strong work ethic to join our team of insurance professionals.What We Offer:Access to work with over 30+ insurance carriersA proven business model and support system for achieving financial successComprehensive training program and...

  • Ramp Service Agent

    4 weeks ago

    Laredo, United States Signature Flight Support Corporation Full time

    A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and excellent...

  • Brokerage Agent Imports

    3 weeks ago

    Laredo, United States Expeditors Full time

    Job Description Brokerage Agent executes flawless operational performance, productivity, by applying technical expertise and providing excellent customer service, supporting our Vision and Mission Statement, making our promise real to all our customers. Key Deliverables: Proactively monitor the following key metrics to achieve the expected results: Employee...

  • Brokerage Agent, Imports

    3 weeks ago

    Laredo, United States Expeditors Full time

    Job DescriptionBrokerage Agent executes flawless operational performance, productivity, by applying technical expertise and providing excellent customer service, supporting our Vision and Mission Statement, making our promise real to all our customers.Key Deliverables:Proactively monitor the following key metrics to achieve the expected results:Employee...

  • Customer Service Liaison

    1 month ago

    Laredo, Texas, United States AlphaGraphics - US779 Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at AlphaGraphics - US779. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and providing exceptional service.Key ResponsibilitiesEstablish and maintain positive...

  • Customer Service Representative

    4 weeks ago

    Laredo, Texas, United States Webhelp Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Concentrix. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication and problem-solving skills, as well as the ability...

  • FRONT DESK AGENT H2 Suites

    2 months ago

    Laredo, United States Texas Western Hospitality Group Full time

    Job DetailsJob Location Home2 Suites Laredo - Laredo, TX Position Type Full-Time/Part-Time Job Shift Any DescriptionResponsibilities: - Greet and welcome guests in a friendly and professional manner - Register guests and assign rooms, ensuring accurate and efficient check-in and check-out processes - Answer phone calls and provide information to guests or...

  • Customer Service Associate

    1 month ago

    Laredo, Texas, United States State Farm Insurance Full time

    Job Summary: As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support. Your key responsibilities will include assisting customers with inquiries, complaints, and policy changes, as well as providing accurate and timely information regarding insurance products and services.Key...

  • Business Development Representative

    4 weeks ago

    Laredo, Texas, United States Manuel Gomez III - State Farm Agent Full time

    Are you a customer-focused individual with a passion for sales and marketing? Do you enjoy working with people and building strong relationships? If so, we may have the perfect opportunity for you at Manuel Gomez III - State Farm Agent.Job SummaryWe are seeking a highly motivated and results-driven individual to join our team as a Business Development...

  • Retail Customer Service

    2 weeks ago

    Laredo, United States EZCORP Full time

    Address: 208 Bob Bullock Loop Laredo, Texas 78043 Brand: EZPawn Pay range is based on experience from $11:00 - $13.50 per hour. We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development...

  • Customer Service Representative

    3 weeks ago

    Laredo, United States Circle K Full time

    Circle K - 619 Crossroads St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...