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Field Service Technician

1 month ago


Raleigh, United States US Main Full time

Job Title: Field Service TechnicianLocation: Raleigh, NC Job Summary:We are seeking a Field Service Technician to provide break-fix troubleshooting and repair services to our customers in Raleigh, NC.The ideal candidate will have printer experience, particularly with large format printers, and a mechanical inclination. Training will be provided, but a strong desire and ability to learn printer repair is essential. Responsibilities:Work 40 hours per week with on-call nights/weekends required.Perform overtime work as needed (with prior manager approval).Provide quality customer support and maintain customer relations using management skills and teamwork.Diagnose machine performance problems.Install, repair, and troubleshoot workstations, printers, scanners, routers, and switches.Install and repair servers.Troubleshoot and install in LAN-WAN environments.Provide desk-side technical support for hardware and software.Perform analysis to identify and eliminate potential problems.Maintain technical competence to support hardware and software.Install, move, add, and change hardware and related peripherals according to the Change Management Process.Perform preventative maintenance per OEM specifications.Skills/Experience:Required:CompTIA A+ certificationReliable vehicle and active driver's licenseAbility to travel overnight and be on standby for after-hours on-call duties (typically within a 150-mile radius)Mechanical abilities and printer skillsPC repair and software skillsEducation:High School Diploma, College, Military, Tech School, or IT courseExperience:2+ years of relevant experienceAdditional Requirements:Excellent communication and customer service skillsLeadership and creative thinking abilities