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Contact Center Specialist

3 months ago

Plano, United States Randstad Digital Full time

Contact Center Technology Expert – Job Profile

• 10+ years of development and Implementation experience with contact center solutions On-premise and Cloud;

• Configure and troubleshoot Genesys software and hardware components

• Integrate Genesys with Third-party applications and Systems

• Strong experience with Genesys Framework including IVR development /Scripting, Routing Strategy and Reporting

• Working experience on Major Genesys and NICE platform upgrades

• Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions

• Experience with Genesys products (PureCloud, PureEngage,PureConnect)

• Experience with call recording platforms (NICE, Genesys IR)

• Experience with Genesys Cloud APIs, SDKs and development tools

• Knowledge on Genesys Cloud security features

• Proficiency with programming languages (Java,Python,JavaScript)

• Strong and confident knowledge in Contact Center network topology

• Coordinate with other tech partners like Avaya, network partners and product vendors

• Knowledge in Siebel CRM Application Integration

• Familiar with Agile methodologies and related process.

• Ability to arrange and write Design Documents.

• Excellent problem-solving skills

Required Skill Set :

Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes)