Contact Center Architect
2 weeks ago
We are seeking a highly skilled Contact Center Architect to join our Corporate IT team at Tyler Technologies. As a Contact Center Architect, you will be responsible for designing, implementing, and supporting contact center solutions that leverage the NICE CX1 platform.
Key Responsibilities:- Design and implement contact center solutions that meet customer needs and improve their journey in interacting with Tyler Technologies.
- Work closely with support, client success, sales, and implementation teams to understand business requirements and document processes.
- Configure and customize contact center solutions, including telephony, email, chat, IVR, skills-based routing, knowledge management, CTI, interactions analytics, quality management, workforce management, AI, and reporting.
- Assist teams in NICE CX1 role-based training and best practices technology use.
- Define data strategy for Contact Center KPI reporting and customer-centric reporting.
- Design end-to-end contact center solutions using NICE CX1, incorporating best practices and industry standards.
- Develop detailed architectural designs, including system diagrams, data flows, integration points, and technical specifications.
- Lead and participate in technical discussions with stakeholders to articulate solution designs and address technical challenges.
- Conduct system testing and validation to ensure the reliability, scalability, and performance of contact center solutions built on the NICE CX1 platform.
- Bachelor's degree in computer science, information technology, or a related field.
- 5 or more years of experience as a Contact Center Solution Architect, with a strong focus on architectural design, implementation, and support of cloud contact center solutions.
- 3 or more years of experience in NICE CXone and UC environments.
- 3 or more years of software development experience, including design, custom and common coding (JavaScript, Python, Java, C#), and testing of real-time systems.
- Experience with enterprise-level CCaaS architecture for complex business needs.
- Experience creating and presenting to executive-level stakeholders (technical and non-technical).
- Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
- Existing knowledge and/or industry certifications for NICE CXone and process automation technologies.
- Contact Center as a Service (CCaaS) software management and domain experience.
- NICE CXone and CXone Studio experience.
- Deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
- Experience in specialized technical & functional areas; deep technical expertise around software engineering, programming languages, integration, and/or databases.
- Proficiency in Microsoft Office products (Outlook, Word, Excel, PowerPoint, and Visio).
- Strong technical, analytical, and problem-solving skills.
- Analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.
- Ability to establish and maintain strong working relationships with key internal associates and partners.
- Self-motivated, attention to detail, and excellent judgment skills.
Tyler Technologies is a leading provider of end-to-end software and technology solutions for the public sector. We are committed to delivering innovative solutions that meet the evolving needs of our customers. As a Contact Center Architect at Tyler Technologies, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
We are an equal opportunity employer and welcome applications from diverse candidates. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [email address] or by calling [phone number].
-
Contact Center Architect
1 week ago
Plano, Texas, United States Tyler Technologies Full timeJob Title: Contact Center ArchitectAt Tyler Technologies, we are seeking a highly skilled Contact Center Architect to join our Corporate IT team. As a Contact Center Architect, you will play a critical role in designing, implementing, and supporting contact center solutions that leverage the NICE CX1 platform.Key Responsibilities:Plan and conduct discovery...
-
Contact Center Architect
3 weeks ago
Plano, Texas, United States Tyler Technologies Full timeAbout the RoleWe are seeking a highly skilled Contact Center Architect to join our Corporate IT team at Tyler Technologies. As a Contact Center Architect, you will play a critical role in designing, implementing, and supporting contact center solutions that leverage the NICE CX1 platform.Key ResponsibilitiesDesign and implement contact center solutions that...
-
Contact Center Solutions Architect
2 weeks ago
Plano, Texas, United States Tyler Technologies Full timeContact Center Architect Job DescriptionTyler Technologies is seeking a highly skilled Contact Center Architect to design, implement, and support contact center solutions that leverage the NICE CX1 platform.Key Responsibilities:Design and implement contact center solutions that meet customer needs and improve their journey in interacting with Tyler...
-
Contact Center Solutions Architect
3 weeks ago
Plano, Texas, United States Tyler Technologies Full timeContact Center Architect Job DescriptionTyler Technologies is seeking a highly skilled Contact Center Architect to design, implement, and support contact center solutions that leverage the NICE CX1 platform.Key Responsibilities:Plan and conduct discovery sessions with support, client success, and customers to document their needs and develop functional...
-
Contact Center Representative
3 weeks ago
Plano, Texas, United States Human Coalition Inc Full timeJob Title: SPRC Contact Center AgentAt Human Coalition Inc, we are seeking a highly motivated and compassionate Contact Center Agent to join our team. As a key member of our organization, you will play a vital role in providing exceptional customer service to individuals seeking pregnancy services.Job Summary:The Contact Center Agent will be responsible for...
-
Bilingual Contact Center Representative
3 days ago
Plano, Texas, United States Human Coalition Inc Full timeJob Title: Bilingual Contact Center AgentJob Summary:The Contact Center at Human Coalition Inc is seeking a highly motivated and compassionate Bilingual Contact Center Agent to join our team. As a key member of our contact center, you will play a vital role in providing exceptional customer service to clients seeking pregnancy services.Key...
-
Bilingual Contact Center Representative
1 week ago
Plano, Texas, United States Human Coalition Inc Full timeContact Center Agent - BilingualWe are seeking a highly motivated and detail-oriented Contact Center Agent to join our team at Human Coalition Inc. As a Contact Center Agent, you will be responsible for providing exceptional customer service to clients seeking pregnancy services.Key Responsibilities:Answer inbound calls and chats with clientsUtilize the CRM...
-
Senior Network Architect
3 weeks ago
Plano, Texas, United States DRISHTICON Inc Full timeJob Description**Job Title:** Senior Network Architect**Company:** DRISHTICON Inc**Job Type:** Full-time**Location:** Remote (with occasional on-site visits)We are seeking a highly skilled Senior Network Architect to join our team at DRISHTICON Inc. As a key member of our network infrastructure team, you will be responsible for designing, implementing, and...
-
Kafka Architect
5 days ago
Plano, Texas, United States Cozen Technology Solutions Inc Full timeKafka Admin ArchitectCozen Technology Solutions Inc is seeking an experienced Architect with 10 to 14 years of experience to join our dynamic team.Key Responsibilities:Design, implement, and maintain scalable and robust systems that align with our company's goals and objectives.Provide Architecture consulting and support on Kafka replication, high...
-
Solution Architect
2 weeks ago
Plano, Texas, United States Aventiv Technologies, LLC Full timeJob Title: Solution ArchitectWe are seeking a highly skilled Solution Architect to join our team at Aventiv Technologies, LLC. As a key member of our infrastructure team, you will be responsible for designing and implementing scalable architecture solutions that support our corporate vision.Job SummaryThe Solution Architect will be responsible for developing...
-
Kafka Architect
6 days ago
Plano, Texas, United States Cozen Technology Solutions Inc Full timeKafka Admin ArchitectWe are seeking an experienced Architect with 10 to 14 years of experience to join our dynamic team at Cozen Technology Solutions Inc.The ideal candidate will have extensive experience in Kafka Admin and will work in a hybrid model with day shifts.Key Responsibilities:Design, implement, and maintain scalable and robust systems that align...
-
Kafka Architect
5 days ago
Plano, Texas, United States New York Technology Partners Full timeKafka Admin ArchitectJob Summary:We are seeking an experienced Architect with 10 to 14 years of experience to join our dynamic team at New York Technology Partners.Key Responsibilities:Design, implement, and maintain scalable and robust systems that align with our company's goals and objectives.Provide Architecture consulting and support on Kafka...
-
Kafka Architect
2 days ago
Plano, Texas, United States New York Technology Partners Full timeKafka Admin ArchitectRemote OpportunityAbout the Role:We are seeking an experienced Architect with 10 to 14 years of experience to join our dynamic team at New York Technology Partners.The ideal candidate will have extensive experience in Kafka Admin and will work in a hybrid model with day shifts.Key Responsibilities:Design, implement, and maintain scalable...
-
Senior Salesforce Architect
3 weeks ago
Plano, Texas, United States Fortune 500 Companies Full timeJob Title: Senior Salesforce ArchitectOverviewWe are seeking a highly skilled Senior Salesforce Architect to join our team at a Fortune 500 company. As a Senior Salesforce Architect, you will be responsible for providing architecture and design thought leadership to complex Salesforce implementations. You will collaborate with various stakeholders to ensure...
-
SAP Architect
2 weeks ago
Plano, Texas, United States Synechron Full timeJob Title: SAP ArchitectWe are a global consulting firm that combines creativity and innovative technology to deliver industry-leading digital solutions. Our progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy...
-
Senior Design Manager, Data Centers
3 weeks ago
Plano, Texas, United States Exyte Central Europe GmbH Full time{"h2": "Senior Design Manager, Data Centers Role Overview"} As a Senior Design Manager, Data Centers at Exyte Central Europe GmbH, you will lead the project design team to produce Data Center design deliverables and support construction in accordance with the contract. Your expertise will be essential in ensuring the overall project design and production...
-
Senior Design Manager, Data Centers
3 weeks ago
Plano, Texas, United States Exyte Central Europe GmbH Full time{"h2": "Senior Design Manager, Data Centers: A Key Role in Exyte's Success", "p": "At Exyte Central Europe GmbH, we are committed to delivering engineering excellence for the high-tech markets of the future. As a Senior Design Manager, Data Centers, you will play a crucial role in leading our project design teams to produce high-quality Data Center design...
-
Client Solutions Architect Manager
5 days ago
Plano, Texas, United States JPMorganChase Full timeJob Title: Client Solutions Architect ManagerAt JPMorgan Chase, we're seeking a highly skilled Client Solutions Architect Manager to join our team. As a key member of our Corporate Functions, you'll play a critical role in shaping innovative client solutions and bridging product capabilities with real-world challenges.Key Responsibilities:Lead the...
-
Home Remodeling Sales Professional
2 weeks ago
Plano, Texas, United States Luxe Design Center Full timeAbout the RoleWe are seeking a highly motivated and results-driven Sales Representative to join our team at Luxe Design Center. As a Sales Representative, you will be responsible for achieving maximum sales profitability, growth, and sales metrics within an assigned territory and/or market segment.Key ResponsibilitiesPromote and Sell Luxe Design Center's...
-
Senior Design Manager, Data Centers
1 month ago
Plano, Texas, United States Exyte Central Europe GmbH Full timeAbout the RoleAs a Senior Design Manager, Data Centers at Exyte Central Europe GmbH, you will play a crucial role in leading the project design team to produce high-quality Data Center design deliverables and support construction in accordance with the contract.Key ResponsibilitiesProject Design Leadership: Ensure the overall project design and production...