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Audio Visual Technician

3 months ago

Washington, United States Vision Technologies Full time

This position will provide on-site and remote technical support for a large group of clients who are supported by our dedicated service department. This person will provide a wide range of customer support services surrounding the operation, implementation, troubleshooting, and maintenance for Audio Visual & Videoconferencing systems.

At Vision, each person brings their unique talents to work as a team and make a difference. Five business units in pursuit of 100% customer satisfaction – expert audio-visual, professional services, security, wireless and structured cabling capabilities. Corporate certifications plus the support of everything IP uniquely distinguishes Vision among top technology integrators. Our committed team, entrenched in a culture of support, works to ensure an unforgettable customer experience.


Vision is committed to the community and we promote a healthy environment for our teammates – caring people focused on great outcomes. 100% customer satisfaction is more than words at Vision…it’s our culture. We strive to provide the best solutions and services to meet our customer’s needs, while providing a positive work environment that allows our Customer, Company and Employees to grow and succeed.


Responsibilities

Principal responsibilities and duties, but not all-inclusive, include the following. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief to balance workloads.

• Troubleshooting system problems reported by users and repairs

• Manage customer generated Help Desk tickets and respond to end user requests

• Responsible for escalating and tracking all “next level” break fix issues for resolution

• Supporting and assist with facilitating large presentations in classrooms or auditoriums

• Inventory management of spare systems and service inventory

• Other duties as assigned

Qualifications

Ability to install AV systems (display, wall plate, VTC codec, camera, cable routing, and testing)

• Demonstrated proficiency managing service ticketing system, respond and close out tickets ahead of SLA requirements. Track and log all service activity in ticketing system

• Ability to operate and demonstrate system capabilities to end users for optimal performance during presentations and VTC calls

• Perform Quality Assurance testing and generate documentation on results

• Able to configure standard system components to client requirements

• Able to work independently for AV testing and troubleshooting

• Proficient in loading and testing control system code and DSP programming

• Ability to interpret AV CAD drawings and update with Red Lines. AutoCAD experience is a plus

• Perform site surveys, inventory, and create as built document for installed systems


Education: HS Degree required

Technical School Certification or Community College (preferred)

Years of Experience: 5+ years of AV installation, system operation, and maintenance


Security Clearance: US Citizenship. Ability to obtain a Public Trust or DOD clearance is a plus, but not required.


Vision Technologies offers its employees the following benefits and leave programs.

• Company Holidays

• Elective Days

• Birthday off with pay

• PTO

• Medical/Dental/Vision Insurance

• Life Insurance and AD&D

• Short/Long‐term Disability

• 401(k) Retirement Plan

• Tuition Reimbursement

• Leadership Development Training


Vision Technologies is an equal opportunity employer: disability/veteran.