Customer Service Rep

3 hours ago


Wheaton, United States Crossway Full time
Specific Responsibilities:

  • Handle customer inquiries over the phone and in email.
  • Work with customers in resolving complaints and problems.
  • Keep up to date technical logs.
  • Learn new areas of technology that our products are offered in.
  • Handle overflow of internet orders as needed.
  • Process mail orders as needed.
  • Take incoming orders over the phone as needed.
  • Returns processing.
  • Cover reception area as needed.
  • Perform related and/or special work as assigned.

Position Requirements:

  • People oriented with excellent communication skills
  • Customer service experience
  • Computer skills
  • Organized, self-motivated, and good time management skills
  • Position located in Wheaton, IL

Publishing Ministry Commitment:

Commitment to the Crossway publishing ministry and vision, as summarized in the following statement of purpose: By God's grace: (a) to bring men, women, and children to Christ as their Lord and Savior; (b) to help individual Christians and the church grow in knowledge and understanding of the Bible and the Christian life; (c) to bear witness to God's Truth, Beauty, and Righteousness, and the Lordship of Christ in every area of life; and (d) to glorify our Lord and Savior Jesus Christ in every way.

Personal Qualities:

A love for God's Word and His church. Committed to an evangelical, historic Reformation understanding of the Bible, the gospel, and Christian doctrine. A genuine faith in Jesus Christ as one's Lord and Savior, and active participation in a local church. Pleasing personal demeanor with a willing, servant's heart. Creative, energetic, organized, timely, excellence in execution.

Benefit Program:

  • Comprehensive medical and dental plan.
  • Life insurance.
  • Paid vacation and holidays.
  • Retirement Plan.

Salary:

Competitive salary based on previous work experience, education, acquired skills, and established relationships. Salary commensurate with current standards for comparable positions and responsibilities within publishing and other leading not-for-profit ministries. Compensation reviewed and evaluated annually by the Executive Compensation Committee (ECC) of the Crossway Board of Directors.Learn More
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