Call Center Specialist

2 weeks ago


Columbus, United States Insight Global Full time

Position: Security Call Center Specialist

Contract to hire

Pay Rate: 18.50/hr.

Shift: 6am to 2pm M,T,F,S,S wed thurs off - working weekends (training for first 4 weeks M-F 8-4)

Location: Easton

Interview Availability: 2 rounds 1st virtual and second in person.

Duration: through December 31, 2024


Must Haves:

High School diploma/GED

• 1+ years of experience in customer service or call center


Pluses:

• Technology experience (i.e. MS Office)

• Experience working in a dispatch or alarm monitoring center

• Bachelor's degree

• Strong oral and written communication skills

• Ability to multi-task

• Work effectively within a high intensity environment

  • Experience in an emergency call center.


Day To Day:

Answers incoming calls regarding suspicious activity and/or security related events. Creates reports and maintains detailed logs of all calls and activities Contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues. Monitors complex alarm and surveillance systems and coordinates appropriate response to alerts. Reports directly to the Security Operations Center Manager but takes tactical direction from Security Operations Center Lead. Required: Strong oral and written communication skills Ability to multi-task Work effectively within a high intensity environment


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