Command Center Support

4 weeks ago


Columbus, United States Tata Consultancy Services Full time

•Monitoring of the IT infrastructure and batch processing
•Batch system and Mainframe job control language (JCL) Changes
•Mainframe, BMS console monitoring and alert resolution
•Service Requests Tickets review and resolution. Review of alerts older than 30 days. Cleaning up of false alerts
•Participation in bundle moves between data centers and Audit participation
•WebMethods restarts. Productionize server deployments after server team builds the server.
•Perform cloud foundry migrations by code deployment to cloud. Support Cognos Production migrations
•TCP/IP assignment and port configuration for new devices. DNS IPAM related Changes
•Execute batch jobs in accordance with the schedule. Monitor jobs and any change of operation mode. Monitor for jobcompletion or failure and resolve as needed

Experience Required
•At least 6 years of relevant experience

Roles & Responsibilities
•Implementation of emergency Changes and planned Changes
•Participation in Problem reviews for issues related to associated Command Center Services
•Investigation of call home alarms from equipment to verify validity. Support of non-automated production migrations
•Verification of status during bundle moves between data centers. Responding to technology environment monitoringalerts
•Grants emergency touch support access for servers and mainframe
•Manage, Respond to and Resolve all Incidents, Problems and others tickets in accordance with the Service Levels.Perform daily Ticket review
•Join Major/Significant Incident bridge to assist with impacted applications for the support area
•Participate in physical validation testing that is required during data center area testing
•Data Center related activities like shipping and receiving, generator load testing, UPS battery replacement,escorting, Data Center walks, physical server touch support with AR headset support
•Participate in annual Black Start Support to validate and report on alarm notification, during utility power testing

Education
•Possess professional course (Diploma/Degree) in Computer Science /Information Technology or higher.



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