Director/ Senior Director – Account Management
4 weeks ago
Position/Title: Director/ Senior Director – Account Management
Open for higher level positions for the suitable experience
Department: Account Management
Level: Full-time
Location: USA, Remote within 30-60 mins of a large airport
Work Authorization: Must be legally authorized to work in the United States
About Aeries
Aeries Technology is a Nasdaq listed (AERT) global professional services and consulting partner, with offices in the USA, India, Mexico, Singapore, and UAE. We provide Private Equities, its Portfolio Companies and mid-market companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW Institute, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at:
Role Overview:
We are seeking a dynamic Director/Senior Director – Account Management who will be responsible for client relations, revenue growth and managing high-value client accounts. As a key member of Aeries Technology’s North America growth team part of the Chief Revenue Officer organization, you will play a crucial role in driving our expansion and ensuring client satisfaction.
In this role, you will:
- Client Management: Manage and expand a portfolio of clients, consistently exceeding expectations and fostering long-term relationships, while aggressively driving purpose-built and digital services engagements across all lines of services.
- Nurture and Grow Accounts: Develop and follow an account plan that includes managing strategic opportunities, risks and threats, while aggressively driving purpose-built and digital services engagements across all lines of services.
- Lead Globalization Strategy Implementation: Spearhead the execution of Aeries' innovative Purpose-Built Model, ensuring clients receive customized solutions for their globalization strategies and Global Capability Centre (GCC) development.
- Collaborate with Business Development, Delivery & Technology Teams: To ensure they understand client expectations and client needs are fulfilled effectively.
Must Haves:
- Must have worked in the North American market.
- Account management and client services experience in the IT/BPO/Consulting services industry.
Nice to Haves:
- Client Servicing Experience: Managing a client portfolio with diverse service offerings in a fast-paced environment, with a track record of increasing client satisfaction and revenue.
- Global Experience: Has experience working in a global environment with teams in different time zones.
- Expertise in Globalization and GCCs (Global Capability Centres): Experience with globalization strategies, offshoring, nearshoring and/or GCCs is a strong advantage.
- Digital Transformation: Experience working with clients on digital transformation initiatives, including cloud migration, automation, and data analytics.
- Emerging Technologies: Understanding of the user adoption strategies and potential impact of emerging technologies on client's businesses.
- PE Experience: Prior experience or knowledge of business environment, key challenges and imperatives in the PE and Portfolio companies ecosystem.
The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.
#Growth #AccountManagement #ClientSuccess
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