Program Consultant

1 month ago


Los Angeles, United States ADVANTAGE TESTING OF LOS ANGELES, LLC Full time

Company Description

Advantage Testing of Los Angeles, LLC, based in Los Angeles, CA, is a tutoring and test preparation company that values educational achievement and offers individualized learning solutions. The faculty comprises high honors graduates of leading colleges and universities, many of whom hold advanced degrees.


Role Description

This is a full-time role (could potentially be hybrid with a minimum of 3 in-office work days) as a Program Consultant at Advantage Testing of Los Angeles. Our Program Consultant is the face and heart of our team. They provide the first impression as to who Advantage Testing is. They are also the connector and point of contact for all our tutors and proctors. A successful program consultant will likely have a day full of phone calls, emails, coordinating schedules, materials, and office supplies. They will be an independent worker who can identify a problem before it grows and either solve it or ask for assistance. Though the job can be busy, we expect our program consultant will maintain a professional and positive outlook.


Responsibilities

Phone Calls

Answer all incoming calls, collect the relevant information, and provide basic information, including:

-description of the relevant tutoring program

-background and experience of tutors


Emails

Send basic “introductory” emails and all relevant follow-up emails.


Follow up

-track any incoming calls from new families and where they are in the process.


Office Maintenance

- Schedule or cancel any food/water shipments

- Maintain and organize the supplies room (ensuring that office supplies are well-stocked, ordering books that are requested by tutors)

- Help package and send supplies to long-distance students

- Support tutors and administration with special requests

- Regularly visit other offices to check on supplies


Calendar Management

- Manage tutors' availability calendars in order to communicate with new families

- Schedule proctors for regular proctoring shifts


Necessary Skills/Qualities (in order of importance):


-Patience and understanding; the ability to sound amazingly accommodating even when speaking with difficult people

- Basic computer skills. Understanding of networked hard drives and printers. Ability to troubleshoot basic printer malfunctions

-Good grammar/knowledge of polite/appropriate business language for both phone calls and emails

-Ability to multi-task. You may be receiving calls and receiving deliveries at the same time. You will need grace under fire


Schedule: Full time: M-F: 9am-6pm with a one-hour lunch break. Being accessible after hours may be necessary. 2 weeks paid vacation.

Health Insurance and 401k benefits once eligible.


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