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Amazon Connect Consultant

2 months ago

Warren, United States LTIMindtree Full time

Title: Amazon Connect Consultant

Location: Warren, NJ (Remote with 25% Travel)

Fulltime


Job Description:

"We are seeking a highly experienced Amazon Connect Consultant to join our growing consulting team in the USA. You will play a pivotal role in helping our clients transform their contact centers by leveraging the power of Amazon Connect. This role combines pre-sales, consulting, and implementation expertise, requiring you to wear multiple hats and contribute across the entire customer lifecycle.

  • Design and architect scalable, multi-geography Amazon Connect Cloud solution that meets complex customer requirements.
  • Provide expert pre-sales support, crafting compelling proposals and solution architectures that address specific client needs.
  • Lead and manage Amazon Connect Cloud implementation for brown field and green field projects, ensuring on-time, on-budget delivery.
  • Configure advanced features like Omni-Channel routing, Call Recording, and integrations with 3rd party services and data sources.
  • Implement AI-powered solutions using Amazon Q, LEX based Digital Assistant and Gen AI and AWS ecosystem to enhance customer self-service capabilities.
  • Integrate CI/CD pipelines for automated deployments and auto-scaling of your Amazon Connect Cloud environment.
  • Collaborate closely with internal teams (sales, delivery) and external stakeholders (clients, partners) to ensure project success.
  • Document solutions effectively and provide ongoing support to clients.
  • Develop and implement a comprehensive security strategy for the Amazon Connect Cloud environment.
  • Stay up-to-date on the latest Amazon Connect Cloud features, best practices, and industry trends.
  • Work collaboratively with internal teams (IT, Operations) and external vendors to ensure successful solution deployment