Cloud Consultant

1 month ago

Warren, United States LTIMindtree Full time

JR : 1301430

RR : 421808-1

Role : Amazon Connect Consultant

Location : Remote w/ Travel

Remote w/ 10% travel

Salary Base– 170k – 185k

Duration : 6 months

Mode of Hiring: FTE

Must have skills :

About US:


LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 84,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.

Job Title: Amazon Connect Consultant


Work Location: Remote w/ 10% (East Coast)



We are seeking a highly experienced Amazon Connect Consultant to join our growing consulting team in the USA. You will play a pivotal role in helping our clients transform their contact centers by leveraging the power of Amazon Connect. This role combines pre-sales, consulting, and implementation expertise, requiring you to wear multiple hats and contribute across the entire customer lifecycle.


Responsibility


  • Design and architect scalable, multi-geography Amazon Connect Cloud solution that meets complex customer requirements.
  • Provide expert pre-sales support, crafting compelling proposals and solution architectures that address specific client needs.
  • Lead and manage Amazon Connect Cloud implementation for brown field and green field projects, ensuring on-time, on-budget delivery.
  • Configure advanced features like Omni-Channel routing, Call Recording, and integrations with 3rd party services and data sources.
  • Implement AI-powered solutions using Amazon Q, LEX based Digital Assistant and Gen AI and AWS ecosystem to enhance customer self-service capabilities.
  • Integrate CI/CD pipelines for automated deployments and auto-scaling of your Amazon Connect Cloud environment.
  • Collaborate closely with internal teams (sales, delivery) and external stakeholders (clients, partners) to ensure project success.
  • Document solutions effectively and provide ongoing support to clients.
  • Develop and implement a comprehensive security strategy for the Amazon Connect Cloud environment.
  • Stay up-to-date on the latest Amazon Connect Cloud features, best practices, and industry trends.
  • Work collaboratively with internal teams (IT, Operations) and external vendors to ensure successful solution deployment.

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