Universal Member Service Representative

3 weeks ago

Atlanta, United States Pinnacle Credit Union Full time

Job Description: Universal Member Service Representative

Location: 2357 Benjamin E. Mays Dr. SW Atlanta GA 30311

Job Type: Full-Time

Salary: $16-$18 per hour

Position Overview:
As a Universal Member Service Representative, you will be responsible for providing excellent customer service to our members and assisting them with their financial needs. This position plays a vital role in ensuring member satisfaction and retention by offering a wide range of financial products and services. You will represent our organization by building strong relationships and providing personalized assistance to fulfill the goals and needs of our members.

Key Responsibilities:
1. Member Service Excellence: Proactively greet members and provide exceptional service by cultivating a friendly, professional, and helpful atmosphere. Identify member needs, inquiries, and concerns, and ensure they are resolved in a timely and satisfactory manner.
2. Financial Assistance: Provide members with comprehensive information on various financial products and services offered, including savings accounts, loans, mortgages, credit cards, investment options, and insurance policies. Assist members in choosing the most suitable products based on their individual requirements.
3. Account Management: Perform account maintenance activities, including opening and closing accounts, updating member profiles, processing transactions, and resolving any discrepancies. Provide account-related services such as balance inquiries, transfers, withdrawals, check cashing, and deposit processing.
4. Cross-selling: Proactively identify opportunities to cross-sell additional products and services based on member needs, such as financial planning, electronic banking services, or refinancing options.
5. Compliance and Regulations: Adhere to all regulatory requirements, policies, and procedures to ensure member confidentiality, data security, and legal compliance. Stay updated on industry trends, changes, and developments related to financial services.
6. Problem Solving: Anticipate and address member issues, complaints, or conflicts, striving to exceed expectations and maintain member satisfaction. Escalate complex problems or issues to appropriate supervisors or departments for timely resolution.
7. Member Relationship Building: Develop and maintain strong relationships with members through effective communication, active listening, and empathetic understanding. Seek opportunities to engage with members, promote loyalty, and encourage long-term relationships.
8. Team Collaboration: Foster teamwork by actively participating in training sessions, meetings, and team-building activities. Collaborate with colleagues across departments to provide a seamless and comprehensive member experience.
9. Record-keeping and Documentation: Maintain accurate and up-to-date member records, documentation, and transaction logs. Prepare various reports as required.

Qualifications:
- High school diploma or equivalent
- Previous experience in customer service or sales, preferably in the financial industry
- Strong knowledge of financial products, services, and banking procedures
- Excellent interpersonal and communication skills, both verbal and written
- Proficiency in technology and ability to navigate various banking systems and software
- Detail-oriented, organized, and able to handle multiple tasks simultaneously
- Problem-solving and conflict resolution skills
- Ability to work independently as well as part of a collaborative team

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Learn More

  • Universal Member Service Representative

    4 weeks ago

    Atlanta, United States Pinnacle Credit Union Full time

    Job Description: Universal Member Service RepresentativeLocation: 2357 Benjamin E. Mays Dr. SW Atlanta GA 30311Job Type: Full-TimeSalary: $16-$18 per hourPosition Overview:As a Universal Member Service Representative, you will be responsible for providing excellent customer service to our members and assisting them with their financial needs. This position...

  • Universal Member Support Specialist

    2 days ago

    Atlanta, Georgia, United States Pinnacle Credit Union Full time

    We are seeking an experienced Universal Member Support Specialist to join our team at Pinnacle Credit Union. In this role, you will be responsible for providing excellent customer service to our members and assisting them with their financial needs.About the Job:This position requires a strong understanding of financial products and services, as well as...

  • Emory University Team Member

    1 week ago

    Atlanta, Georgia, United States Emory HealthcareEmory University Full time

    Job DescriptionWe are seeking an Operations Coordinator to join our team at Emory University. In this role, you will provide critical administrative support to ensure the smooth operation of our departments. Your responsibilities will include managing calendars, coordinating meetings, and preparing reports. If you have excellent organizational skills and are...

  • Member Services Representative

    4 weeks ago

    Atlanta, United States Sonder Health Plans Full time

    Full Job Description Job Type: Part-time Pay: $21.00 to $24.00 per hour Job purpose *This is an in-office position* The Member Services Representative is responsible for assisting Members, Providers, and Health Plan staff by providing accurate answers to questions regarding the Health Plan in a timely and courteous manner. The Member Care Professional...

  • Customer Service Representative

    2 weeks ago

    Atlanta, Georgia, United States UHS Full time

    About the Role:As a Customer Service Representative at Universal Health Services (UHS), you will play a vital role in ensuring seamless patient admissions and referrals. Your excellent communication skills and empathy will make all the difference in delivering exceptional customer service to our patients, families, and referral sources.About You:We're...

  • Member Service Representative

    4 weeks ago

    Atlanta, United States Sonder Health Plans Full time

    Full Job Description Job Type: Full-time Pay Range: $23.00 $25.00 per hour Job purpose *This is an in-office position* The Member Services Professional is responsible for assisting Members, Providers, and Health Plan staff by providing accurate answers to questions regarding the Health Plan in a timely and courteous manner. The Member Care Professional...

  • Financial Services Representative

    4 weeks ago

    Atlanta, Georgia, United States Pinnacle Credit Union Full time

    We are seeking a highly skilled Financial Services Representative to join our team as a Member Engagement Specialist. In this role, you will be responsible for providing exceptional customer service to our members and assisting them with their financial needs.As a key member of our team, you will play a vital role in ensuring member satisfaction and...

  • Member Service Representative

    4 months ago

    Atlanta, United States Sonder Health Plans, Inc. Full time

    Full Job Description Job Type: Full-time Pay Range: $23.00 - $25.00 per hour Job purpose ***This is an in-office position*** The Member Services Professional is responsible for assisting Members, Providers, and Health Plan staff by providing accurate answers to questions regarding the Health Plan in a timely and courteous manner. The Member Care Professional...

  • Member Services Representative- P/T

    6 months ago

    Atlanta, United States Sonder Health Plans, Inc. Full time

    Full Job Description Job Type: Part-time Pay: $21.00 per hour Job purpose ***This is an in-office position*** The Member Services Representative is responsible for assisting Members, Providers, and Health Plan staff by providing accurate answers to questions regarding the Health Plan in a timely and courteous manner. The Member Care Professional may also...

  • Member Experience Representative

    4 weeks ago

    Atlanta, Georgia, United States Sonder Health Plans Full time

    About the RoleSonder Health Plans is seeking an experienced Member Experience Representative to join our team. As a key member of our customer service department, you will play a vital role in ensuring our members receive exceptional support and care.**Key Responsibilities:**Respond to member inquiries via phone, prioritizing timely and effective...

  • Customer Service Representative

    2 weeks ago

    Atlanta, Georgia, United States Torchy's Tacos Full time

    Job SummaryWe are seeking a highly motivated and friendly Customer Service Representative to join our restaurant team at Torchy's Tacos. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, ensuring a welcoming and inviting atmosphere, and delivering outstanding food quality.Responsibilities:Customer...

  • Gastroenterology Specialist for Emory University

    1 day ago

    Atlanta, Georgia, United States AMN Healthcare Full time

    Establish a rewarding career as a Gastroenterologist with Emory University, a prominent academic institution in Metro Atlanta. Enjoy a flexible 26-week schedule providing an excellent work-life balance and collaborate with an expert team of gastroenterologists experiencing rapid growth across their service line.This esteemed opportunity is perfect for those...

  • Facility Security Representative

    23 hours ago

    Atlanta, Georgia, United States Allied Universal® Full time

    Key ResponsibilitiesAs a Security Flex Officer with Allied Universal, you'll be responsible for:Monitoring and securing facilities to prevent unauthorized accessResponding to incidents and emergencies in a professional and timely mannerProviding exceptional customer service to clients and guestsYou'll also have opportunities to develop your skills and...

  • University Professor

    2 weeks ago

    Atlanta, Georgia, United States Herzing University Full time

    Job SummaryHerzing University seeks an experienced Adjunct Faculty member to teach and mentor students in our dynamic academic environment. The ideal candidate will have a strong background in English or communications and be able to deliver high-quality instruction and assessment.Key Responsibilities:Instructional Delivery: Develop and implement engaging...

  • Financial Services Representative

    2 days ago

    Atlanta, Georgia, United States Pinnacle Credit Union Full time

    We are seeking a highly skilled Financial Services Representative to join our team at Pinnacle Credit Union. As a Financial Services Representative, you will be responsible for providing exceptional customer service to our members and assisting them with their financial needs.This is an excellent opportunity to build strong relationships with members,...

  • Emory University Psychiatry Psych Emergency Service Clinician

    4 weeks ago

    Atlanta, Georgia, United States Emory HealthcareEmory University Full time

    Discover Your Career at Emory Healthcare**About Emory University:**We are a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. About the Job:We are seeking a highly skilled attending physician in the Psychiatric Emergency Service (PES) at Emory University. As a member of...

  • Customer Service Representative

    2 weeks ago

    Atlanta, Georgia, United States Rainbow Shops Full time

    Customer Service RepresentativeWe are seeking a highly motivated Sales Associate/Stock to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service, learning the business, and developing skills to operate a store. You will also train and motivate staff members and handle multiple tasks...

  • Customer Service Representative

    2 days ago

    Atlanta, Georgia, United States Imprimis Group Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Imprimis Group. As a key member of our client services team, you will be responsible for providing exceptional service to our clients and vendors via phone and email.

  • Field Service Representative

    1 week ago

    Atlanta, Georgia, United States Peak Technologies Full time

    About the RoleWe are seeking a highly skilled Field Service Representative to join our team at Peak Technologies. As a key member of our technical services department, you will be responsible for delivering exceptional service and support to our customers across various locations in the country.

  • University Associate, Transaction Advisory Services

    4 weeks ago

    Atlanta, United States Ankura Consulting Group, LLC Full time

    Primary responsibilities will include financial analysis and modeling, business analysis, industry research and analysis, and report writing. The individual will utilize standard valuation methodologies, including the income, market, and cost approac Transaction, Advisor, Associate, University, Service, Retail