Project Manager

4 weeks ago

Brisbane, United States Arturo Intelligence Inc Full time
We are seeking a highly motivated and flexible Project Manager to join our growing team. This role is ideal for someone with a strong background in project management who is also passionate about delivering exceptional customer outcomes. The successful candidate will be responsible for overseeing the implementation of our products and ensuring customer success throughout the lifecycle of the project. This role involves close collaboration with our customers to understand their needs manage the deployment of our solutions and ensure that our products deliver maximum value.

  • Lead the endtoend implementation of our AI and ML products working closely with customers to ensure a smooth deployment process.

  • Serve as the primary point of contact for customers during the implementation phase and ongoing post sales project enhancements addressing any concerns and ensuring their requirements are met.

  • Collaborate with Product Sales and Customer Success teams to translate customer needs into actionable project plans.

  • Manage timelines deliverables and resources to ensure projects are completed on time and within scope.

  • Facilitate regular project meetings including customer checkins to track progress and resolve any issues.

  • Conduct postimplementation reviews to assess project success and identify areas for improvement.

  • Ensure customer satisfaction by providing ongoing support and guidance postimplementation helping customers maximize the value of our products.

  • Maintain thorough project documentation and ensure all stakeholders are kept informed of progress and any changes.

  • Utilize JIRA Confluence and other tools to manage project tasks track progress and report on outcomes.



Requirements

  • Experience in managing product implementation projects ideally in a SaaS or technology environment.

  • Strong understanding of customer success principles and a commitment to delivering exceptional customer outcomes.

  • Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal teams.

  • Proven ability to manage multiple projects simultaneously and meet tight deadlines.

  • Proficiency in project management tools such as JIRA and Confluence.

  • A proactive attitude with a focus on problemsolving and continuous improvement.

  • Bachelor s degree in Business Information Technology or a related field.

  • Certification in Project Management (PMP CAPM) or Customer Success is preferred.



Benefits

In addition to very competitive compensation Arturo provides a variety of benefits to employees including health medical dental and vision insurance coverage (82% employer contribution) life and disability insurance 401k with match paid holidays paid sick leave and flexible time off.


Why Arturo

You enjoy solving problems that initially seem impossible.

You relish working alongside passionate respectful and intelligent teammates.

You value being challenged by those around you to achieve great things.

You take pride in your work and want to see results provide tangible value.

You want to create the most sophisticated and accurate products in the InsurTech space.

Fortune 500 customers will use the outputs of your models to power their business and make decisions.



What You Bring Full fluency (speak, read, and write) in English Growth-oriented and are in it for the long haul At least 1 year experience in an SDR/BDR role, preferably in a SaaS environment You re goal-oriented and biased to action High level of interest in the AI and property analytics space Are excited to go above and beyond to delight your prospects (creative, strategic outreach including hyper-personalized emails, calls, and videos) Lean into change rather than shy away from it Look forward to variety in a normal workday You have navigated challenges and overcome obstacles Nice-to-haves: Insurtech (Property & Casualty) or other related property tech experience

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