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Drive Thru of the Future Manager
3 months ago
Drive Thru of the Future Manager
Hybrid work schedule in Irvine, CA (2-3 days onsite)
$120-150K + Bonus + Excellent Benefits
Job Summary:
The Customer Access Points Project Manager is responsible for defining the drive-thru of the future for our clientl. This role drives impact across the company's business through maintaining a seamless and satisfying customer journey across various touchpoints, contributing to improved customer satisfaction, loyalty, and brand growth. With this role, the opportunities are endless.
Job Duties & Responsibilities:
- Partner with the Architecture & Design team to define the drive-thru of the future for our client, building on our history of innovation and drive-thru excellence (inclusive of the well-publicized Defy restaurant) to serve more customers more quickly with Team Members set up for operational excellence to achieve new levels of transactional throughput and a differentiated and superior customer experience.
- Establish mechanisms to identify and share innovative best practices, especially across dual lane drive-thrus and newer formats, across the system
- Determine which elements of future designs have a clear ROI and can be scaled in a retrofit solution across existing restaurants.
- Regularly update stakeholders on project progress, milestones, and potential issues.
- Efficiently manage third-party vendors and suppliers by allocating and managing resources effectively, including personnel, technology, and budget, to ensure goals are executed smoothly and efficiently.
- Ensure that customer access points adhere to relevant industry regulations and security protocols, especially in cases involving personal and sensitive customer information.
Minimum Required Skills:
- Bachelor’s degree; Master’s degree preferred or equivalent years of experience.
- 8+ years of experience with restaurants or food service environments preferred.
- Proven ability to drive change and tangible innovation within established brand and operating models.
- Track record of breakthrough innovation in a retail environment leading to new systems and operating models that enable transformational transactional throughput and a faster and more pleasant customer pickup experience relative to prior formats and operating models The ability to keep up with the latest restaurant techniques to stay relevant and create cutting-edge solutions.
- Strong organizational skills, with the ability to work independently, multi-task, and adapt to change in a complex, fast-paced, and deadline-driven environment.
- The ability to prioritize and proactively manage multiple tasks with the desire to have a large impact on our organization.
