Account Manager

Our client is looking to bring on a fulltime Account Manager, starting immediately. This role will be 100% onsite in Menasha, WI.

Overview:

This position serves as the key liaison between clients and packaging prepress production to create a seamless workflow that exceeds customer expectations. Primary responsibilities include: project management, job planning, scheduling and creative problem solving. This position seeks to enrich customer experience through service, a positive attitude, a sense of urgency, clear communications and the utmost professionalism in all interactions.

Responsibilities:

• Act as a liaison between clients and packaging prepress production to ensure projects meet scheduling and quality requirements
• Perform order management processes such as communicating job specific information, entering job details into order management software and ensure proper priority is given to each job to meet client expectations
• Apply a broad knowledge of packaging prepress to production workflows
• Apply understanding of customer’s business needs to establish solid customer relationships and facilitate problem-solving
• Establish and promote excellent customer relations through effective and proactive communication and continuous monitoring of customer satisfaction
• Maintain contact with customers and production to advise them of job progress, scheduling concerns and requests for additional information or materials when required
• Provide pre-production services
• Generate project estimates and deliver to clients
• Generate billing summary at project completion
• Provide client support and training for technologies (soft-proofing and digital asset management)
• Use ethical business practices in dealing with customers, employees, vendors, suppliers and the community
• Responsible for customer retention and customer loyalty
• Facilitates the resolution of production-related problems in a timely manner and elevates appropriately when necessary

Qualifications:

• Bachelor degree in discipline related to functional work or role with 3+ years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
• Demonstrated knowledge of packaging prepress and print specifications for Litho and Flexo print processes
• Experience working with different packaging substrate types for Litho and Flexo print processes
• Strong project management skills, organizational skills and time-management skills
• Experience with software associated with packaging prepress (Photoshop, Illustrator, and Esko)
• Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships
• Excellent communication skills, both written and verbal, along with the ability to listen for understanding
• Ability to anticipate needs on behalf of the customer not to only serve the customer but increase volume and profitability
• Ability to problem solve, analyze potential solutions and use good sound judgment to make decisions
• Experience in utilizing Continuous Improvement tools to create and track metrics

If you are interested in and qualified for this role, please forward your resume today