Employee Benefits Admin
3 weeks ago
POSITION SUMMARY
The primary responsibility of this position is to add efficiencies to the employee benefits department by providing support on behind-the-scenes tasks, allowing the account management team to spend more time interacting and supporting their clients.
ESSENTIAL FUNCTIONS
Efficient and accurate handling of requests; process terms, enrollments, and changes; creating communication pieces; prepare SPD wrap documents; resolving client billing issues; creating and updating of reports and assisting with ensuring clients records are accurate in the management system
Working proficiently and independently in all customer management databases, to include strong documentation of any paper trails and client interactions
Solid understanding of the agency management system, carrier websites, products, and benefit plan designs
QUALIFICATIONS
Education
- High School Diploma or equivalent
Experience
- 1+ years of customer service experience
- 1+ years of insurance or benefits experience, preferred
Computer Skills
- Microsoft Office Applications
Accreditation
- Wisconsin Life and Health insurance license required within 90 days of employment and maintained throughout the course of employment.
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