Human Resources Specialist

3 weeks ago

Richardson, United States Prodapt Full time

We are seeking a dynamic and experienced Human Resources Specialist with a strong background in call center management to join our team. The ideal candidate will be a proactive and strategic thinker fluent in managing HR functions within a fast-paced, multicultural call center environment. This role requires a commitment to fostering a positive work culture, enhancing employee engagement, and maintaining high labor compliance standards.

Key Responsibilities:

  • Implemented and oversaw HR processes, including but not limited to attendance tracking, overtime and holiday management, payroll processing, and compliance with labor laws.
  • Manage disciplinary proceedings and conflict resolution proactively, aiming to resolve issues before they escalate.
  • Conduct regular engagement initiatives such as pulse checks, Fun@Work activities, retention strategies, and cultural events to boost team morale and align with the organization's values.
  • Facilitate training programs for managers and team leads focusing on effective people management, communication strategies, and HR best practices.
  • Provide bilingual support to accommodate a diverse workforce, enhancing communication and understanding across the team.
  • Work rotationally to cover different shifts each week, ensuring HR support is available to all employees regardless of their working hours.


Requirements

  • 2-4 years of experience in Human Resources, with specific experience in managing call center environments.
  • Strong understanding of labor laws and effective management of concerns and disciplinary actions.
  • Proven track record of improving employee engagement and retention through innovative initiatives.
  • Excellent relationship management and communication skills, with the ability to align HR strategies with the team's culture.
  • Bilingual proficiency is preferred to support a diverse workforce.
  • Ability to work flexibly and rotationally, covering various shifts throughout the week.
  • Strong analytical skills with the ability to manage HR processes, including timesheeting, payroll inputs, and training essentials

Desired Competencies:

  • Critical thinking and problem-solving skills.
  • High emotional intelligence with the ability to navigate and mediate complex interpersonal dynamics.
  • Listening skills and empathy; Initiative and self-driven
  • Technological proficiency, especially with Microsoft Office Suite.
  • Adaptability and resilience in a fast-paced work environment.

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