Technical Support Specialist

4 weeks ago


Shakopee, United States RTI Full time

Technical Support Specialist – help desk (level I/II) to our electronics dealers and distributors


Do you like building your own computer and figuring out how all the electronics work? Do you enjoy explaining technology and how it works and helping someone troubleshooting when it isn’t? Do you enjoy a good puzzle of ‘how does this work’ and ‘why did that make something else start/stop working’? Are you experienced with Internet Protocols, Wi-fi support, networking, Juniper Networks, etc?


If all of this describes you and you’d like to take your helpdesk experience in a new direction, read on.


Remote Technologies Inc (RTI) has a need for a Technical Support Specialist at their Shakopee, MN location. This position will provide technical support by phone to our worldwide network of RTI dealers and distributors, providing troubleshooting, issue resolution, and deep product knowledge. You will do all of this by utilizing your excellent communication and superior customer service skills.


This position will work mostly onsite in Shakopee (hybrid work may be available after the 4-6 month training period). This role will mainly cover our Midwest and east coast customers so we will be need an 8-hour schedule between 7am-5pm Central Time.


Position Summary

• Receive, respond to, and resolve inbound client communications (telephone and email) on products

• Provide technical support (troubleshooting and issue resolution) for RTI’s Dealers and Distributors

• Diagnose hardware problems, assess system status, and determine the proper course of action

• Proactively seeks technical guidance from more experience staff for difficult and unusual situations

• Document and communicate any recurring/critical client issue received

• Maintain and build positive relationships with RTI’s Dealers and Distributors

• Maintain a high competency level on all RTI products, through self-paced training sessions.

• Provide accurate information through data entry into Customer Relationship Management (CRM) database (Salesforce.com)

• Create case tracking information in a CRM database on customer communications to Technical Support


Requirements:

• High School diploma or equivalent; Associate’s degree IT, electronics, engineering, A/V, or coding preferred (or be a student in school working towards a degree/certification)

• Minimum 1 - 2 years relevant electronics/IT experience

• Overall experience working in LAN / WAN environments

• Experience with low voltage services (physical layer, equipment installation) in the following fields preferred: electronic, fire alarm & life safety, and/or building automation

• Proven technical troubleshooting skills

• Proficiency in the Microsoft Suite tools (Outlook, Word, Excel)

• Experience with Salesforce.com or similar customer relationship management (CRM) software

• Excellent communication and customer service skills

• Ability to listen and accurately track and collect information

• Any relevant certifications are a definite plus


RTI is a small and growing company where you will get the opportunity to learn. A successful person in this role has many opportunities for growth in the company. You will be interacting with nearly everyone in the organization to work on the success of the products and the growth of our customers.


Remote Technologies Incorporated (RTI) is a leading control systems manufacturer offering innovative, sophisticated, and user-friendly devices for professionally installed electronic systems. The company’s wide array of award-winning handheld and in-wall universal controllers, central processors, audio distribution systems, and accessories are marketed exclusively through a worldwide network of professional integrators.



  • Shakopee, Minnesota, United States Rti Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Rti. As a Technical Support Specialist, you will be responsible for providing technical support to our customers through phone, email, and other communication channels.Key Responsibilities:Provide technical support to customers through...


  • Shakopee, Minnesota, United States RTI Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Remote Technologies Inc. (RTI). As a Technical Support Specialist, you will be responsible for providing technical support to our worldwide network of dealers and distributors.Key Responsibilities:Provide technical support via phone to our...


  • Shakopee, United States Rti Full time

    Technical Support Specialist - help desk (level I/II) to our electronics dealers and distributorsDo you like building your own computer and figuring out how all the electronics work? Do you enjoy explaining technology and how it works and helping someone troubleshooting when it isn't? Do you enjoy a good puzzle of how does this work' and why did that make...


  • shakopee, United States RTI Full time

    Technical Support Specialist – help desk (level I/II) to our electronics dealers and distributorsDo you like building your own computer and figuring out how all the electronics work? Do you enjoy explaining technology and how it works and helping someone troubleshooting when it isn’t? Do you enjoy a good puzzle of ‘how does this work’ and ‘why did...


  • Shakopee, United States RTI Full time

    Technical Support Specialist – help desk (level I/II) to our electronics dealers and distributorsDo you like building your own computer and figuring out how all the electronics work? Do you enjoy explaining technology and how it works and helping someone troubleshooting when it isn’t? Do you enjoy a good puzzle of ‘how does this work’ and ‘why did...


  • shakopee, United States RTI Full time

    Technical Support Specialist – help desk (level I/II) to our electronics dealers and distributorsDo you like building your own computer and figuring out how all the electronics work? Do you enjoy explaining technology and how it works and helping someone troubleshooting when it isn’t? Do you enjoy a good puzzle of ‘how does this work’ and ‘why did...


  • Shakopee, Minnesota, United States Southern Glazer's Wine & Spirits Full time

    About the RoleWe are seeking a highly skilled Warehouse Technical Support Specialist to join our team at Southern Glazer's Wine & Spirits. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our warehouse systems and equipment, providing technical support and maintenance to our warehouse staff, and...


  • Shakopee, Minnesota, United States Atlas Copco Full time

    Technical Support ManagerAtlas Copco, a leading industrial technology company, is seeking a full-time Technical Support Manager to provide top-tier support to sales and customers, enhance customer experience, and maintain the company's online presence.Main Responsibilities:Lead and manage the Technical Support Team to ensure seamless customer...


  • Shakopee, Minnesota, United States Atlas Copco Full time

    Technical Support SupervisorAtlas Copco, a prominent player in the technology sector, is in search of a full-time Technical Support Supervisor. This position is crucial for delivering exceptional assistance to both sales teams and clients, thereby improving customer satisfaction and sustaining the company's digital footprint.Key Responsibilities: Oversee and...


  • Shakopee, Minnesota, United States Atlas Copco Full time

    Technical Support LeadAt Atlas Copco, we're seeking a highly skilled Technical Support Lead to join our team. As a key member of our organization, you'll play a crucial role in ensuring our customers receive exceptional support and service.Main Responsibilities:Lead the Technical Support Team in hiring, training, and evaluating employeesSet and monitor...


  • Shakopee, Minnesota, United States Atlas Copco Full time

    Technical Support LeadAt Atlas Copco, we're seeking a highly skilled Technical Support Lead to join our team. As a key member of our organization, you'll play a crucial role in ensuring our customers receive exceptional support and service.Main Responsibilities:Lead the Technical Support Team in hiring, training, and evaluating employeesSet and monitor...


  • Shakopee, Minnesota, United States Atlas Copco Full time

    About the RoleWe are seeking a highly skilled Technical Support Lead to join our team at Atlas Copco. As a key member of our organization, you will play a vital role in ensuring the success of our customers and the growth of our business.Key ResponsibilitiesLead the Technical Support Team in providing exceptional customer service and supportDevelop and...

  • Technical Support Lead

    4 months ago


    Shakopee, United States Atlas Copco Full time

    .fit_to_content{width:%;height:auto}Passionate people create exceptional thingsDid you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.We´re everywhere! Working with us means working with the latest technologies and groundbreaking,...


  • Shakopee, United States Entrust Full time

    Position Overview: The Technical Sales Consultant (TSC) provides technical consultancy, partnering with Entrust sales executives and supporting the pre-sales process. The TSC is expected to be highly technical and able to provide a detailed understanding of the capabilities and limitations of specialized technologies. This Technical Sales Consultant...


  • Shakopee, United States Southern Glazer's Wine & Spirits Full time $25 - $32

    What You Need To Know:Open your future to incredible career potential. Work for an industry leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved...


  • Shakopee, Minnesota, United States Entrust Full time

    About the RoleWe are seeking a highly skilled Technical Sales Consultant to join our team at Entrust. As a Technical Sales Consultant, you will be responsible for providing technical consultancy and partnering with our sales executives to support the pre-sales process.Key ResponsibilitiesPrepare and deliver demonstrations and presentations of solutions to...


  • Shakopee, Minnesota, United States The IMAGINE Group, LLC Full time

    At The IMAGINE Group, LLC, we're committed to delivering exceptional visual communications solutions to our clients. As a Help Desk Technician I, you'll play a critical role in providing top-notch support to our customers and internal users.Key Responsibilities:Log and respond to customer and internal user service requests in a timely and professional...


  • Shakopee, Minnesota, United States KEB America Full time

    Job OverviewKEB America is seeking a highly skilled professional to join our team as a Senior Application Specialist. This role involves working closely with our engineering department and customers to develop and implement innovative solutions for the elevator market.The ideal candidate will have a strong technical background and excellent communication...

  • Senior Tax Specialist

    4 weeks ago


    Shakopee, Minnesota, United States Scott County Full time

    Job SummaryThe eligible register developed from this posting may be used to fill future FT and PT vacancies within this classification.Senior Tax Specialist:Performs a variety of responsible, skilled, complex, and highly technical tasks in support of accurate calculation, collection, and distribution of property tax revenues, maintaining accurate assessment...


  • Shakopee, Minnesota, United States Entrust Full time

    About the RoleWe are seeking a highly skilled Technical Sales Consultant to join our team at Entrust. As a Technical Sales Consultant, you will play a critical role in assisting our sales personnel in providing technical expertise to our customers and prospects.Key ResponsibilitiesWork closely with Entrust Sales Teams to provide technical sales support for...