Technical Support Supervisor
2 months ago
Technical Support Supervisor
Atlas Copco, a prominent player in the technology sector, is in search of a full-time Technical Support Supervisor. This position is crucial for delivering exceptional assistance to both sales teams and clients, thereby improving customer satisfaction and sustaining the company's digital footprint.
Key Responsibilities:
- Oversee and direct the Technical Support Team
- Establish performance objectives and assess quality benchmarks
- Manage customer service phone lines and workload distribution
- Collaborate with diverse teams to ensure seamless operations
- Create and implement training programs and resources
- Address customer grievances and guarantee high-quality interactions
- Supervise warranty and service procedures
Essential Qualifications:
- Associate degree or equivalent professional experience
- Minimum of 3 years in a technical support capacity
- Authorization to work in the U.S. is required
Required Competencies:
- Strategic leadership and analytical thinking
- Excellent communication and problem-solving skills
- Proven experience in leading cross-departmental teams
- Proficient in Microsoft Office Suite
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