Scheduling Coordinator

4 weeks ago


Scottsdale, United States Acro Service Corp Full time

Job Title :: Scheduling Coordinator

Duration :: 1 Year Contract (Possibilities of Extension or Permanent)

Location :: Scottsdale, AZ 85251

Shift Hours :: 8 – 5 (Monday to Friday)

Summary/Objective


  • The scheduling coordinator is primarily responsible for managing Client’s telecommunications network service request and incidents from beginning to end.
  • This includes regular communications (phone/email) with customers that notify Client’s Network Operations Center (NOC) of telecommunication issues for any device connected to Client’s telecommunication systems.


What You’ll Do


  • Answer calls that come into Client’s Network Operations Center (NOC).
  • Create and close service request and incident tickets in SRP’s work asset management system - WAM/Maximo
  • Create incident tickets in ServiceNow.
  • Coordinate with NOC dispatchers.
  • Monitor Microsoft Outlook email for incidents.
  • Monitor chat in Microsoft Teams
  • Manage and report after hour service requests and incidents.
  • Assign reactive maintenance work to Client Telecom technicians
  • Add comments to Network Management Systems
  • Send informational e-mail alerts to Client’s Telecommunications organization.
  • Troubleshoot using Station Entry Log



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