Scheduling Coordinator
4 weeks ago
Job Title :: Scheduling Coordinator
Duration :: 1 Year Contract (Possibilities of Extension or Permanent)
Location :: Scottsdale, AZ 85251
Shift Hours :: 8 – 5 (Monday to Friday)
Summary/Objective
- The scheduling coordinator is primarily responsible for managing Client’s telecommunications network service request and incidents from beginning to end.
- This includes regular communications (phone/email) with customers that notify Client’s Network Operations Center (NOC) of telecommunication issues for any device connected to Client’s telecommunication systems.
What You’ll Do
- Answer calls that come into Client’s Network Operations Center (NOC).
- Create and close service request and incident tickets in SRP’s work asset management system - WAM/Maximo
- Create incident tickets in ServiceNow.
- Coordinate with NOC dispatchers.
- Monitor Microsoft Outlook email for incidents.
- Monitor chat in Microsoft Teams
- Manage and report after hour service requests and incidents.
- Assign reactive maintenance work to Client Telecom technicians
- Add comments to Network Management Systems
- Send informational e-mail alerts to Client’s Telecommunications organization.
- Troubleshoot using Station Entry Log
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