Global Application Delivery Lead
1 week ago
Global Application Delivery Lead-Oil and Gas industry
Duration- 12 Months
Hybrid
Location- Houston, TX or San Ramon, CA
Global Application Delivery Lead
We are seeking a dynamic and experienced Application Delivery Lead to oversee our Application Support and Optimization program.
This role is essential in ensuring the smooth operation, enhancement, and modernization of applications within a client portfolio as part of a managed service, leveraging industry-specific frameworks and ITSM practices.
Responsibilities:
- Must have led Global Projects in the oil and gas industy
- Lead and manage the Application Support and Optimization framework, ensuring it is cost-effective and future-ready.
- Oversee the support process, including issue identification, helpdesk ticketing, initial triage, support escalation, problem management, and continuous improvement.
- Coordinate application enhancements through prioritization, backlog grooming, sprint planning, development, and production release.
- Drive application modernization efforts, including assessment, proof of concept, and deployment planning.
- Ensure high standards of service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction.
- Manage communication and technical execution within a global, 24x7 support model.
Qualifications:
- Proven experience (10+ years) in leading application support, enhancement, and modernization programs and managed services.
- Experience with a global team and delivery model as well as global outsourcing and service models.
- Strong knowledge of IT Service Management (ITSM) practices and industry-specific frameworks.
- Excellent problem-solving skills and ability to manage complex technical issues.
- Experience with Agile program management, DevOps, and cloud-native technologies.
- Strong communication and leadership skills, with the ability to manage and motivate a diverse team.
- Bachelor’s degree in Information Technology, Computer Science, or related field; advanced degree preferred.
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