Field Technician
2 months ago
1. Job Duty: Dedicated Service Contract
• Position: Field Technician (full‐time)
• Reports To: Regional Field Supervisor
• Department: Service
2. Essential Functions:
The HVAC Service Technician will be the company’s expert in‐charge on the job‐site, responsible for
performing Start‐up / Repair work / Preventative Maintenance on world class indoor HVAC equipment.
3. Responsibilities and Duties:
Technical Duties:
• Validate / update the end user contact information on file
• Conduct on‐site equipment Start‐up / repair work
• Inspect the equipment and make changes / repairs as required
• 24/7 remote monitoring capability – units will be monitored regularly
• 24/7 on-site service emergency service provided within 10 hours, typically within 8 hours for
emergencies
• Perform 32-point prevention check-ups 4 times per year
• Perform a more extensive 62-point equipment analysis 2 times per year
• Available for telephone support 24/7, 365 days per year
• Emergency response repairs will be executed within 10 hours or less.
Non‐technical Duties:
• Demonstrate a professional attitude while keeping the company's interests in mind
• Document risks and issues proactively from job‐site and expedite resolution to mitigate warranty
and repair work either independently or by coordinating with the Service Manager
• Establish and maintain effective working relationships with stakeholders on the job‐site (end
user, engineers, installing contractors, etc.)
• Obtain end user feedback on the customer service experience
• Participate in monthly review meetings and provide feedback from the field for continuous
improvement
4. Knowledge, Skills and Abilities:
• Must have broad spectrum of knowledge in commercial HVAC, energy recovery, and heat
transfer products
• Demonstrated skills in electrical controls will be preferred
• Must enjoy working with electro‐mechanical components and controls
• Ability to use basic hand tools
• Ability to travel on overnight trips on a regular basis
• Ability to travel between US / Canada for training
• Ability and willingness to learn and develop new skills, processes, and concepts for career
development within the company
• Able to juggle multiple priorities at same time without being overwhelmed
• Can innovate solutions to problems and present feasible alternatives in the face of obstacles
• Knowledge of computer applications: Microsoft Office, Internet, and any ERP program
• Has excellent communication skills – both written, verbal and presenting to senior leadership
• Demonstrates the ability to work as part of a multidisciplinary team locally and remotely
• Qualifications:
• Mechanical or Electrical Engineering Diploma; HVAC or HRAC Technology; or Building Systems
Engineering Diploma
• Min. 2 yrs. of HVAC and Control Systems experience OR any equivalent combination of
experience and/or education from which comparable knowledge, skills and abilities have been
achieved
• 1‐2 years of related design, production, or service experience will be advantageous, but not
necessary
• Must have a valid Air Conditioning & Refrigerant recovery certificate/license
• Gas certificate/license will be preferred, but not necessary
• Must have a valid driver's license and a clean abstract
• Physical Requirements:
Ability to regularly sit, stand, use hands to touch, feel, or transport documents and/or product
• Travel to Dedicated Job Site Required: Up to 75%
• Benefits & Perks:
• Top pay in the industry
• Employer paid excellent health and dental benefits
• Paid 3 weeks’ vacation
• Workman's Compensation
• Internet coverage for work‐from‐home ($30 / month)
• Work‐from‐home when site work is not available
• All major/specialty tools supplied
• Company supplied Cell phone, Laptop/Surface, Monitor Screen for work‐from‐home
• Company supplied field and office uniforms, including safety shoes and winter jackets
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