Center Clinical Manager

2 weeks ago

Orlando, United States ChenMed Full time

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Center Clinical Manager (CCM) is an active leadership role responsible for the day-to-day management of back office center operations, which may include but is not limited to: clinical quality, compliance, human resources, patient experience and direct team member supervision. The incumbent in this role oversees the hiring, performance management, training and day-to-day functions of center team members, including but not limited to: Care Promoters (all levels), Pharmacy/Medication Technicians and X-ray Technicians. He/She collaborates with Center Leadership to design and implement clinical operation strategies that help the center meet/exceed organizational goals. The Center Clinical Manager demonstrates thorough knowledge and proficiency in healthcare data analytics, clinical protocols and leadership to ensure the center’s successful operation.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff.

  • In partnership with Center leadership, manages clinical operations to ensure organizational objectives relative to clinical performance metrics, growth strategy and membership goals are regularly met and/or exceeded.

  • Ensures proper back office staffing scheduling, approves staff payroll and PTO, plans for and manages staffing shortages.

  • Performs direct patient care duties as/when needed. Patient care may include all duties roles and responsibilities of a Care Promoter.

  • Uses data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS/STARS/Clinical Gaps) and support our core model.

  • Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach and manage clinical staff performance; implements progressive improvement plans and disciplinary action when needed.

  • Manages medical equipment and supply inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions, initiates service and repair requests and inspects new equipment.

  • Ensures key performance targets are met, including but not limited to: Key Performance Metrics (KPI) metrics, wait times, patient experience and staff engagement and turnover.

  • Leads high quality selection, hiring and on-going training and education for clinical staff and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new clinical team members ensuring they are fully trained in their duties including philosophy of care, patient flow and clinical competencies.

  • Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards and internal audit requirements of ChenMed.

  • Completes all required training to dispense medications from medication room.

  • Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Highly developed healthcare operations and clinical acumen

  • Superb knowledge and understanding of general clinical operations, practices, techniques, medical products, processes and procedures

  • Advanced skill in screening patients, medication administration, wound care, vital signs, and drawing blood and other specimens for laboratory work

  • Excellent oral and written communication skills

  • Excellent leadership, interpersonal and organizational skills. Able to effectively coach, mentor, inspire and encourage top performance

  • Proven ability to consistently meet and regularly exceed organizational metrics

  • Ability to nurture and maintain high clinical staff engagement and low turnover

  • Ability to effectively collaborate and influence team members, including PCPs, Providers and Specialists, market/region/division leaders, center and dyad leaders, nursing staff, and front office staff

  • Capability to effectively resolve problems and achieve team goals

  • Ability to efficiently multi-task, seamlessly shift priorities and manage multiple projects in tandem. Ability to be and remain calm and flexible in busy or stressful situations

  • Detail-oriented to ensure accuracy of patient care, staff scheduling and other pertinent duties

  • Customer-focused, compassionate and empathetic with our patient population and their family members

  • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position

  • Ability and willingness to travel locally, regionally and/or nationwide up to 10% of the time

  • Spoken and written fluency in English; Bilingual a plus (Spanish/Creole)

  • This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

  • High school diploma or GED equivalent required
  • BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred
  • Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered
  • A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required
  • A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred
  • IV Therapy certification for LPNs where required by State Board of Nursing
  • Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment
  • Experience working with geriatric patients is preferred
  • EMR system experience a plus

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.  Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. 

ChenMed is changing lives for the people we serve and the people we hire.  With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.  Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply

  • Center Clinical Manager

    1 month ago

    Orlando, United States ChenMed Full time

    We’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great people...

  • Center Clinical Manager

    4 weeks ago

    Orlando, United States ChenMed Full time

    Were unique. You should be, too. Were changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? Were different than most primary care providers. Were rapidly expanding and we need great people to join...

  • Center Clinical Manager

    4 weeks ago

    Orlando, United States ChenMed Full time

    We’re unique.  You should be, too.We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...

  • Center Clinical Manager

    4 weeks ago

    Orlando, United States ChenMed Full time

    We’re unique.  You should be, too.We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...

  • Center Clinical Manager

    2 weeks ago

    Orlando, Florida, 32822, Orange County, FL, United States ChenMed Full time

    We’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...

  • Center Clinical Manager

    4 weeks ago

    Orlando, FL, United States ChenMed Full time

    We’re unique.  You should be, too.We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...

  • Center Director

    2 weeks ago

    Orlando, Florida, United States Ambulatory Surgery Center Full time

    Center Director / RNCitrus Ambulatory Surgery Center, Orlando, FLCitrus Ambulatory Surgery Center and Central Florida Surgical Center are outpatient endoscopic facilities specializing in colon cancer screening and gastroenterology. Our experienced, Board Certified physicians are experts in digestive health. From the waiting room to the recovery room, we want...

  • Clinical Nurse Coordinator

    4 weeks ago

    Orlando, United States Same Day Surgery of Orlando Full time

    Description IntroductionDo you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Same Day Surgery of Orlando have the opportunity to make a real impact. As a Clinical Nurse Coordinator - Surgery Center you can be a part of...

  • Clinical Nurse Coordinator

    4 weeks ago

    Orlando, United States Same Day Surgery of Orlando Full time

    Description IntroductionDo you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Same Day Surgery of Orlando have the opportunity to make a real impact. As a Clinical Nurse Coordinator - Surgery Center you can be a part of...

  • Call Center Manager

    4 weeks ago

    Orlando, United States Central Florida Full time

    Job DescriptionJob DescriptionWe are seeking a skilled and experienced Call Center Manager to join our team at Central Florida Medical Practice. As the Call Center Manager, you will be responsible for overseeing the daily operations of our call center, ensuring efficient and effective handling of patient inquiries and concerns. This role requires strong...

  • Call Center Manager

    4 weeks ago

    Orlando, United States Central Florida Full time

    Job DescriptionJob DescriptionWe are seeking a skilled and experienced Call Center Manager to join our team at Central Florida Medical Practice. As the Call Center Manager, you will be responsible for overseeing the daily operations of our call center, ensuring efficient and effective handling of patient inquiries and concerns. This role requires strong...

  • Clinical Nurse Educator

    2 weeks ago

    Orlando, United States University Behavioral Center Full time

    **Responsibilities**: University Behavioral Center, a subsidiary of Universal Health Services, Inc. (UHS), is committed to providing intensive mental health services to children, adolescents and adults as well as detox and substance abuse programs for adults. Our mental health facility provides safe and effective inpatient treatment to assist individuals in...

  • Center Manager

    4 weeks ago

    Orlando, United States FlightSafety International Full time

    About FlightSafety International FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and...

  • Clinic Manager

    4 weeks ago

    Orlando, United States Hanger Full time

    Why Us?: With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics...

  • Assistant Clinical Manager

    2 weeks ago

    Orlando, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionAssistant Clinical ManagerOnsite – Orlando South, FL   Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS...

  • OP Ortho Assistant Center Manager

    4 days ago

    Orlando, United States Select Physical Therapy Full time

    Overview: Exciting Physical Therapist Opportunity in Orlando, FL!!! Select Physical Therapy is currently interviewing Physical Therapist for a full time Center Manager (or Assistant Center Manager Physical Therapist) in training opportunity. Are you an experienced Center Manager or Physical Therapist with a minimum of one (1) year of experience working in...

  • Surgical OR Tech Certified

    3 weeks ago

    Orlando, United States Kissimmee Surgery Center Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Surgical OR Tech Certified - Surgery Center with Kissimmee Surgery Center you can be a part of an organization that is devoted to giving back!BenefitsKissimmee Surgery Center, offers a total rewards package that supports the...

  • Assistant Center Manager

    2 weeks ago

    Orlando, Florida, United States CSL Plasma Full time

    Job DescriptionThe OpportunityReporting to Center Manager - In the absence of the center manager, you will have ultimate responsibility of entire center operations, including production, quality compliance, finance, HR and IT.This position is located on site at our center in Orlando, FL.The RoleEnsure compliance with all Company SOPs and applicable federal,...

  • Clinical Assistant Nurse Manager

    2 weeks ago

    Orlando, Florida, United States Orlando Health Full time

    Position Summary:Position SummaryThe Clinical Assistant Nurse Manager (CANM) isresponsible for leading the shift operations within the clinical setting to ensure delivery of high-quality care, exceptional customer experience, and optimal patient flow. In conjunction with the Department Nursing Operations Manager and the Assistant Nursing Operations Manager...

  • Clinical Assistant Nurse Manager

    2 weeks ago

    Orlando, United States Orlando Health Full time

    Position Summary: **Position Summary** - ** Nights 7pm - 7am**: - ** three shifts each week** **The Clinical Assistant Nurse Manager (CANM) is responsible for leading the shift operations within the clinical setting to ensure delivery of high-quality care, exceptional customer experience, and optimal patient flow. In conjunction with the Department Nursing...