Center Manager

4 weeks ago

Orlando, United States FlightSafety International Full time

About FlightSafety International FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.


Purpose of Position

  • Maintain an on-going commitment to the promotion of FlightSafety International’s image as the factory designated training organization.
  • For Lead Learning Centers: Ensure that Lead Learning Center responsibilities are provided to the appropriate Satellite Learning Center(s).
  • For Satellite Learning Centers: Ensure that proper coordination and communication with the Lead Learning Center is established and maintained.


Tasks and Responsibilities

  • Plan, direct and organize Center's activities to ensure FlightSafety International's overall goals and objectives are achieved while providing Customers with a quality training experience.
  • Seek new ways to improve Learning Center Operations, quality of training products and Learning Center profitability on a continuous basis.
  • Establish quality objectives at the Learning Center that are in support of, and consistent with, the quality objectives established for Operations.
  • Prepare the Center's Business Action Plan (BAP) and updates. Exercise sound cost control measures.
  • Analyze and justify new training equipment, capital improvements, and personnel resources.
  • Establish and maintain a '˜Customer oriented' business relationship with each Customer (company, client, vendor, aircraft manufacturer, etc.) impacting FlightSafety International's business served at the Center.
  • Communicate to Center teammates the importance of meeting Customer, statutory and regulatory requirements.
  • Disseminate the quality policy throughout the Center.
  • Coordinate with the aircraft manufacturer(s) to ensure compliance with the respective training Service Agreement(s) while promoting and maintaining a spirit of teamwork and business partnership, where applicable.
  • Interact with the Director of Regulatory Affairs, as necessary. Examples of interaction include, but are not limited to, identification of nonconforming training, regulatory self-disclosures, changes in Center Manager or Director of QMS/Quality Control (DOQ/QC), additions/deletions of training programs, identification of nonconformities that are regulatory in nature, etc.
  • Interact with other management level personnel, i.e. Center Management Team, Functional Directors, other Center Managers, Corporate Management, etc.
  • Coordinate courseware development in conjunction with Company guidelines and with the cooperation of the Courseware Support Functional Group.
  • Initiate marketing and sales activities, in conjunction with Company guidelines, and with the cooperation of the Marketing Functional Group.
  • Provide pertinent data and information to Operations personnel.Monitor and maintain Monthly Salary Management Report; report discrepancies, if any, to Salary Administration.
  • Ensure that Learning Center Management Reviews are completed.
  • Ensure the availability of resources necessary to implement and sustain the QMS including but not limited to the Preventative Action and Corrective Action processes.
  • Ensure that the Quality Management System (QMS) is used to encourage continual improvement and compliance with all applicable regulations.Organize, direct the preparation of, and originate reports, proposals, bids, letters to Customers, and other written communication, as necessary.
  • Utilize the SAP computer system to locate appropriate data concerning Customers, Instructors, training schedules, prospects, receivables, payables, and other data pertinent to the operation of the Center.
  • Mentoring/Managerial Activities: Monitor and direct the management of expenditures associated with the Manager's Fund.
  • Monitor and approve Performance Appraisal preparations and appropriate merit increases for other supervisors on a timely basis.
  • Appoint Center teammates to the Learning Center Quality Team.Interview prospective employees, evaluate and recommend employment.
  • Provide project direction(s), set priorities and monitor staff achievement.
  • Direct and/or facilitate departmental staff meetings and oversee distribution of meeting minutes to appropriate personnel.
  • Coordinate and manage department staffing levels with approval from the V.P of Operations and/or the Regional.


Minimum Education

  • Bachelor’s degree (B.A./B.S.) from a four-year college or university preferred.


Minimum Experience

  • Ten (10) years of related experience.
  • Five + (5) years of management experience.
  • Minimum of six (6) months’ experience in a teaching/training environment, especially where the material is designed for adults (over 18 years) participants.
  • Aviation related experience in management, marketing and/or administration of technical training, highly desirable.
  • Experience related to operating and/or managing a small business or corporate cost center, desired.


Knowledge, Skills, Abilities:

  • Basic office equipment (PC/Copier)
  • Basic office software (Access, MS Word, Outlook)
  • iOS devices


Physical Demands and Work Environment

  • While performing the duties of this job, the employee may be required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and communicate.
  • The employee may be required to stand; walk; sit; positioning oneself and taste or smell. Must possess physical range of body motion to perform the following:
  • Reach, exert pressure and manipulate the rudder controls and/or anti-torque with both feet.
  • Reach and manipulate numerous controls within the Simulator device from the instructor's chair.
  • Enter and exit from the Simulator device via the provided ramp.
  • Move between the Instructor station, screen and podium while instructing in the classroom.
  • Exit from malfunctioned Simulator while the device is in a severely pitched attitude.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The employee must regularly lift and/or move up to 10 pounds, and frequently lift and/or move up to 25 pounds.
  • While performing the duties of this job, the employee frequently works near moving mechanical parts.
  • The noise level in the work environment is usually moderate.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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