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Repossession Vendor Manager

3 months ago

Indianapolis, United States Insight LPR Full time

Company

As industry experts, Insight LPR is devoted to solving crime by providing Law

Enforcement agencies, Commercial Real Estate owners, Homeowners, and Automotive

Finance companies with its one of a kind cutting-edge License Plate Recognition based

platform that is transforming the way LPR is used. Designed to deliver a superior

experience, the Insight LPR platform is a complete integrated solution made with our end

users top of mind. If you thrive in a competitive, fast-paced, and mission-driven

environment, this is a game-changing opportunity for you.

Summary/Objective

We are seeking a highly motivated and customer-focused individual to join our team as a

Repossession Vendor Manager, specializing in overseeing our license plate recognition

(LPR) vendors. In this role, you will be responsible for ensuring the successful

implementation, integration, and ongoing support of our LPR solutions for our valued

customers. As a friendly helper, you will play a crucial role in maintaining strong

relationships with both customers and vendors, ensuring their satisfaction, and driving

business growth.

Essential Functions

Act as the primary point of contact for our license plate recognition vendors, developing

and maintaining strong working relationships. Collaborate with vendors to ensure smooth

implementation, ongoing support, and timely issue resolution.

• Customer Onboarding: Facilitate seamless onboarding experiences for new

customers by coordinating with LPR vendors to ensure proper integration and

configuration of solutions. Provide training and guidance to customers on system

usage and best practices.

• Customer Advocacy: Be a passionate advocate for customers, ensuring their voice

is heard within the organization. Collaborate with cross-functional teams to

prioritize customer needs and influence product roadmaps accordingly.

• Customer Relationship Management: Proactively engage with customers to

understand their unique requirements, challenges, and goals. Develop a deep

understanding of their use cases and provide tailored solutions to maximize

customer satisfaction.

• Issue Resolution: Identify and address any technical or operational issues faced by

customers promptly and effectively. Collaborate with vendors, internal teams, and

customers to troubleshoot problems and provide timely resolutions.

• Solution Enhancement: Gather feedback from customers regarding their needs,

pain points, and enhancement requests. Work closely with LPR vendors and

internal product teams to drive continuous improvement and develop new features

aligned with customer requirements.

• Renewals and Expansion: Collaborate with sales teams to support contract

renewals and identify upselling opportunities. Ensure customers are aware of the

value they're receiving and drive customer retention and expansion.

• Data Analysis: Utilize customer data and analytics to identify trends, patterns, and

opportunities for optimization. Provide insights to vendors and internal teams to

improve product performance and customer experience.

Education and Experience

• 3+ years in repossession industry.

• Bachelor's degree a plus.

• Proven experience in customer success, account management, or a similar

customer-facing role.

• Strong knowledge of license plate recognition technology and vendors in the

market.

• Excellent communication and interpersonal skills with the ability to build rapport

with customers and vendors.

• Exceptional problem-solving and analytical abilities to identify and resolve issues

effectively.

• Strong organizational skills to manage multiple customers and projects

simultaneously.

• Self-motivated and proactive with the ability to work independently and as part of a

team.

Benefits

• Competitive compensation package

• Competitive bonus plan

• Full suite of medical benefits, including dental, vision, pet insurance, 401k.

• PTO and holidays

Position Type / Location

This is a full-time, salaried position. Work-from-home remote model, Indianapolis, Indiana

preferred, but not necessary. Days and hours of work are variable and based on business

need. Evening and weekend work may be required as job duties demand.

Physical Requirements

This position is indoors. Must be able to sit at a computer terminal for an extended

period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and

light, i.e. business office with computers, phone, printers, light foot traffic.

EEO Statement

Insight LPR provides equal employment opportunities (EEO) to all employees and

applicants for employment without regard to race, color, religion, sex, national origin, age,

disability, or genetics. In addition to federal law requirements, Insight LPR complies

with applicable state and local laws governing nondiscrimination in employment in every

location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive

listing of activities, duties, or responsibilities that are required of the employee for this

job. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must be legally authorized to work in the United States