Support Technician

1 week ago

Dallas, United States NTT DATA, Inc. Full time

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a **High Travel** Digital Key Onsite Support Technician to join our team in Dallas, Texas (US-TX), United States (US).

Role Responsibilities:

  • Responsible for performing complete firmware installation, programming, testing, and troubleshooting for the Hotel‘s Digital Key locks
  • Will need to travel to different client locations
  • Work independently, managing 4-5 electronic tablets
  • Interface with customer and respond to customer inquiries, Hotel engineers and Managers
  • Communicate site status to engineering, and management
  • Ability to travel throughout various service territories both within and out of state and travel daily from hotel to hotel as necessary
  • Ability to stand, walk, and bend for extended periods of time
  • Ability to safely drive/operate a vehicle
  • Highly motivated to work independently
  • Demonstrates integrity, strong initiative, work ethic, focus on safety and quality of work on a continuous basis

**Schedule, Location, Travel, and Onboarding Expectations:

  • Fulltime position, so 40 hours per week, with potential for approved overtime
  • Monday-Friday supporting Daytime Hours typically, with the potential for an urgent weekend request, so flexibility to adapt per client needs will be a must
  • This position is a heavy traveling role (both auto and air travel) from location to location within the client‘s service territory
  • If selected for this position you must complete and clear a pre-employment drug screen, criminal background screen, and Social Security # verification that is required
  • Due to the amount of travel required, You must have good credit score (ideally 670+) standing in order to potentially qualify for specifically, a Corporate American Express Card that is required for the client travel needs

Basic Role Requirements:

  • 2+ Years IT technical support experience (Specifically peripheral support, such as tablets/ipads are the main technical support experience needed for the role, however having desktops/notebooks/printers support is great to have also)
  • Ability to physically perform general onsite job requirements. (Physically be able to lift and move client technology hardware in the client environment - roughly up to50+ lbs- Must be able to travel)
  • A high school diploma and a valid driver‘s license is required

Highly Preferred Skills and Experience:

  • Possesses strong analytical and problem-solving skills
  • Organizational skills
  • Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
  • Individual should be knowledgeable of Windows operating system environment
  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Solid, professional client service skills
  • A+ desktop or equivalent skill set is a nice to have

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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