Network Support Technician

1 month ago


Dallas, United States ICONS | America LLC Full time
Job Summary:

The Network Support Technician will troubleshoot and maintain the organization’s network systems.

 

Duties/Responsibilities:
  • Maintains network systems, installing new hardware and modifying existing hardware, and related network software and applications.
  • Installs and maintains peripheral devices including printers, hubs, routers, and other equipment.
  • Communicate with end users to understand and troubleshoot problems.
  • Conducts periodic diagnostics and testing to ensure optimal network function and minimal downtime.
  • Responsible for being the administrator for all networks.
  • Maintains email and intranet services, adding and removing users and accounts.
  • Collaborates with network administrator to review and analyze hardware and software needs; recommends changes.
  • Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project.
  • Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing.
  • Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
  • Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.
  • Collects, analyzes, and summarizes information and trends as needed to prepare project status reports. 
  • Performs other duties as assigned.

 

Required Skills/Abilities:
  • Excellent interpersonal and customer service skills.
  • Basic understanding of existing network programs and capabilities.
  • Excellent workstation and network troubleshooting skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
Education and Experience:
  • Associate’s degree in Computer Science or equivalent experience required.
  • At least three years of experience in network maintenance and user technical support preferred.
  • A+, Network+, and/or similar certifications highly preferred.


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