Customer Service Representative
3 weeks ago
Sonder Healthcare is dedicated to providing exceptional healthcare services to our community. We are committed to improving patient outcomes through compassionate care and innovative solutions.
TasksWe are seeking a dedicated and empathetic Customer Service Representative to join our team. The ideal candidate will be responsible for providing outstanding customer service to our patients addressing their inquiries and ensuring a positive experience with our healthcare services.
Key Responsibilities:
Patient Interaction: Greet and assist patients over the phone and via email with inquiries about appointments billing and general information.
Appointment Scheduling: Schedule and confirm patient appointments ensuring efficient use of clinic resources.
Billing and Insurance: Assist patients with billing questions process payments and verify insurance information.
Record Management: Maintain accurate patient records and update information as needed.
Problem Resolution: Address and resolve patient complaints and issues promptly and professionally.
Communication: Provide clear and concise information to patients regarding their healthcare services and any necessary preparations.
Collaboration: Work closely with healthcare providers and administrative staff to ensure seamless patient care.
Compliance: Adhere to all healthcare regulations and company policies to ensure patient confidentiality and data security.
RequirementsEducation: High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
Experience: Minimum of 12 years of customer service experience preferably in a healthcare setting.
Skills:
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in using healthcare management software and Microsoft Office Suite.
Ability to handle sensitive information with confidentiality.
Problemsolving skills and a patientcentric approach.
BenefitsCompetitive salary and benefits package.
Health dental and vision insurance.
Paid time off and holidays.
Opportunities for professional development and career growth.
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