IT Site Services Specialist

1 week ago

King of Prussia, United States Parexel International Corporation Full time

We are currently hiring an IT Site Services Specialist I to join our team In this critical role you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and efficient manner, whilst maintaining a positive customer experience throughout our end user customer base

Key Accountabilities:

  • Provide standard incident resolution via IT Service Desk processes.

  • Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives

  • Manage basic projects related to service desk processes or technology solutions

  • Develop and maintain documentation for end user community and other IT Departments

  • Additional projects or tasks as assigned by management

  • Responsibility of remote sites to help support and maintain their IT support needs

  • Drive and promote improvement to the customer experience within Data & Technology

Skills:

  • Excellent interpersonal, verbal, and written communication skills

  • Excellent problem-solving skills

  • Client focused approach to work; excellent customer service skills with a ‘Customer Experience‘ mindset with their end user support

  • A flexible attitude with respect to work assignments and new learning

  • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.

  • Willingness to work in a matrix environment and to value the importance of teamwork

  • Willingness to travel to other locations to provide support as instructed by management.

Knowledge and Experience:

  • 1-2 years + experience in systems support and operations, including LAN administration, PC and user support.

  • Prior experience within a support focused role, ideally with customer experience as a focus

  • Basic experience is required in Hardware (Intel based equipment) and software (PC based operating systems and applications)

  • Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols

Education:

  • University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience

  • IT Site Services Specialist

    3 weeks ago

    King Of Prussia, United States Parexel International Corporation Full time

    We are currently hiring an IT Site Services Specialist I to join our team! In this critical role you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and efficient manner, whilst maintaining a positive customer...

  • IT Site Services Specialist

    3 weeks ago

    King Of Prussia, United States Parexel International Corporation Full time

    JOB DESCRIPTIONJob Title IT Site Services Specialist ILocation BengaluruEssential FunctionProvide technical user/systems support for desktops/laptops and user computing environments.Contribute to systems and operational projects.Perform workstation Hardware/Software installations.Perform Hardware upgrades, maintenance and repairs.Resolve end-user incidents &...

  • IT Site Services Specialist I

    4 weeks ago

    King of Prussia, United States Parexel International Corporation Full time

    We are currently hiring an IT Site Services Specialist I to join our team! In this critical role you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and efficient manner, whilst maintaining a positive customer...

  • IT Site Services Specialist I

    1 month ago

    King of Prussia, United States Parexel International Corporation Full time

    We are currently hiring an IT Site Services Specialist I to join our team! In this critical role you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and efficient manner, whilst maintaining a positive customer...

  • IT Site Services Specialist I

    3 weeks ago

    King Of Prussia, United States Parexel International Corporation Full time

    We are currently hiring an IT Site Services Specialist I to join our team! In this critical role you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and efficient manner, whilst maintaining a positive customer...

  • IT Site Services Professional

    2 weeks ago

    King of Prussia, Pennsylvania, United States Parexel International Corporation Full time

    About This JobWe are seeking a skilled IT Site Services Specialist to join our team at Parexel International Corporation in Hyderabad.Job SummaryThis role involves providing technical support for desktops, laptops, and user computing environments. The successful candidate will contribute to systems and operational projects, perform workstation installations,...

  • IT Site Services Specialist

    3 weeks ago

    King of Prussia, PA, United States Parexel International Corporation Full time

    JOB DESCRIPTIONJob Title IT Site Services Specialist ILocation MohaliEssential FunctionProvide technical user/systems support for desktops/laptops and user computing environments.Contribute to systems and operational projects.Perform workstation Hardware/Software installations.Perform Hardware upgrades, maintenance and repairs.Resolve end-user incidents &...

  • IT Site Services Specialist I

    3 weeks ago

    King of Prussia, PA, United States Parexel International Corporation Full time

    We are currently hiring an IT Site Services Specialist I to join our team! In this critical role you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and efficient manner, whilst maintaining a positive customer...

  • IT Site Services Specialist

    3 weeks ago

    King of Prussia, PA, United States Parexel International Corporation Full time

    We are currently hiring an IT Site Services Specialist I to join our team! In this critical role you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and efficient manner, whilst maintaining a positive customer...

  • IT Site Services Specialist

    3 weeks ago

    King of Prussia, PA, United States Parexel International Corporation Full time

    We are currently hiring an IT Site Services Specialist I to join our team! In this critical role you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and efficient manner, whilst maintaining a positive customer...

  • Global Service Center Specialist

    2 weeks ago

    King of Prussia, United States Worldwide Insurance Services Full time

    New Class Starting in January! There is something that makes GeoBlue a special place to work. We're proud to offer the best of both worlds: a place where professional ambition meets work-life balance. GeoBlue's Global Service Center (GSC) is open 24/7/365 to service our globally mobile members. Our Global Service Center Specialists have a true understanding...

  • Global Service Center Specialist

    1 week ago

    King of Prussia, United States Worldwide Insurance Services Full time

    New Class Starting in January! There is something that makes GeoBlue a special place to work. We're proud to offer the best of both worlds: a place where professional ambition meets work-life balance. GeoBlue's Global Service Center (GSC) is open 24/7/365 to service our globally mobile members. Our Global Service Center Specialists have a true understanding...

  • IT Site Services Specialist

    3 weeks ago

    King of Prussia, PA, United States Parexel International Corporation Full time

    Job Title IT Site Services SpecialistLocation HyderabadEssential FunctionProvide technical user/systems support for desktops/laptops and user computing environments.Contribute to systems and operational projects.Perform workstation Hardware/Software installations.Perform Hardware upgrades, maintenance and repairs.Resolve end-user incidents & service requests...

  • IT Site Services Specialist

    3 weeks ago

    King of Prussia, PA, United States Parexel International Corporation Full time

    JOB DESCRIPTIONJob Title IT Site Services Specialist ILocation MohaliEssential FunctionProvide technical user/systems support for desktops/laptops and user computing environments.Contribute to systems and operational projects.Perform workstation Hardware/Software installations.Perform Hardware upgrades, maintenance and repairs.Resolve end-user incidents &...

  • IT Site Services Specialist

    1 month ago

    King of Prussia, United States Parexel International Corporation Full time

    :ITITIT:IT:IT2

  • IT Site Services Specialist I

    3 weeks ago

    King of Prussia, PA, United States Parexel International Corporation Full time

    We are currently hiring an IT Site Services Specialist I to join our team! In this critical role you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and efficient manner, whilst maintaining a positive customer...

  • Relief Driver

    4 weeks ago

    King of Prussia, Pennsylvania, United States Republic Services Full time

    Company OverviewRepublic Services, Inc. is a leading provider of environmental services in North America. Our comprehensive offerings include recycling, waste management, and specialized services for hazardous materials.With a strong commitment to sustainability and customer satisfaction, we strive to make a positive impact on our communities. Our team of...

  • Customer Service Specialist

    1 week ago

    King of Prussia, United States PeopleShare Full time

    Our client, a leading provider of maintenance services, is seeking candidates with business to business customer service experience for a great opportunity at their location in Norristown, Pa!This is a hybrid position that will work 2 days in office and 3 days from home. Equipment will be provided.Job Details for Customer Service Specialist:Hours: 8:30am -...

  • Customer Service Specialist

    2 months ago

    King of Prussia, United States PeopleShare Inc Full time

    Our client, a leading provider of maintenance services, is seeking candidates with business to business customer service experience for a great opportunity at their location in Norristown, Pa! This is a hybrid position that will work 3 days in office and 2 days from home. Equipment will be provided. Job Details for Customer Service Specialist: Hours:...

  • Customer Service Specialist

    1 week ago

    King of Prussia, United States PeopleShare Full time

    Our client, a leading provider of maintenance services, is seeking candidates with business to business customer service experience for a great opportunity at their location in Norristown, Pa!This is a hybrid position that will work 2 days in office and 3 days from home. Equipment will be provided.Job Details for Customer Service Specialist:Hours: 8:30am -...