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IT Field Service Technician
1 month ago
As worldwide experts in filtration, MANN+HUMMEL develops solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of ‘leadership in filtration’. Become part of the team as an:
Field Services Technician
at our location in Wilson, NC
The Field Service Technician will provide expert, on-site service support for our facilities, including problem diagnosis, analysis, and repair services; installation support; product and system installation services; and technical instruction
Your Challenge:
- Provide installation support, and product and system installation services in person or via telephone or remote monitoring services
- Deliver comprehensive system maintenance, updates and upgrade services
- Assume ownership of customer issues and follow through until issues are resolved
- Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements
- Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer
- Provide feedback on product, installation, and service quality issues
- Provide User Application Training on proper use of Safety, Security and Asset Location products and system solutions provided by MANN+HUMMEL
- Account modifications, resets and unlocks
- Mobile device troubleshooting (iPhone, iPad, etc.)
Your Profile:
Education:
- Associate's degree in IT or related field
Experience:
- Minimum of 1 to 4 years of related experience
Required Skills:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Strong cross functional communication
- Excellent technical knowledge and hands-on troubleshooting experience of PC and desktop hardware and components
- Working technical knowledge of current protocols, operating systems, and standards (i.e. TCP/IP, Windows, MS Office Suite, IOS mobile platforms)
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides
- Excellent customer service skills, working with employees on the phone and in person.
- Travel (up to 25% local/domestic)
Preferred Skills:
- Active Directory; Microsoft SCCM (System Center Configuration Manager)
- Certifications (A+, MCTS, MCITP, MCDST) are a plus
- Bachelor’s degree in computer science or related field preferred
- SAP experience
- RF and wireless technology troubleshooting (i.e. badge scanner systems) is a plus
- Ticketing system experience, such as ServiceNow, Zendesk
Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects – all of which awaits you here.
