Desktop Support

4 weeks ago


Bridgewater, United States GTN Technical Staffing and Consulting Full time

ENTRY LEVEL DESKTOP SUPPORT


Responsibilities:

  • Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
  • Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
  • Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
  • Imaging devices, including desktops, laptops, and other devices as needed.
  • Install, configure, troubleshoot infrastructure – server/network devices.
  • Handle IT shipping/receiving and dispatch of devices to users.
  • Track hardware inventory, handle any issues and find resolutions for users.
  • Handle tickets in ServiceNow in a timely manner.
  • Assist in resolving technical escalations that arise during service delivery.
  • Be highly adaptable and a self-starter.
  • Work well with different types of management styles.


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