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IT Service Desk Manager

2 months ago

Alpharetta, United States Rogers Full time

OUR COMPANY

With more than 1500 employees and 12 offices nationwide, Rogers is the largest self-performing electrical, data and lighting contractor in the United States. Rogers specializes ground-up electrical construction, to national rollout and remodel programs, preventative maintenance and installation needs. With 40 years of experience, licenses in 48 states, and over 2000 facilities constructed, we are constantly growing and looking for candidates to join our team


OUR CULTURE

Rogers is powered by our people. We have had the power to get the job done for almost 40 years because of our team members. As a family-owned business, we understand the importance of treating our team as extended family. Our team members are not here merely to support the business efforts, but our goal is for our team to thrive as individuals. Learning is built into every role here at Rogers. You’ll get mentorship from our leadership team and in return the ability to take ownership and grow your own professional pursuits.


We are currently looking for an IT Service Desk Manager with electrical safety experience to join our team


Why you should join us:

  • Positive, team-focused, and inviting work environment with opportunities for advancement
  • Health insurance – medical, dental, and vision
  • Additional benefits to include: life insurance, short-term and long-term disability, 401k with generous match, flexible spending account (FSA) and tax-free health savings account (HSA)
  • Paid-time off and paid holidays
  • Full gym with group fitness classes and personal trainers
  • Collaborative office environment equipped with walking treadmills, open work space and casual office dress code
  • $100 employee referral bonus
  • Rogers Café (fully stocked coffee, beverages, snacks, etc.)
  • Other exceptional perks


What you’ll be doing:

  • Lead the IT Service & Support team’s operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources
  • Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment
  • Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems
  • Oversee provision of end-user services, including help desk and technical support services
  • Work with stakeholders to define business and systems requirements for new technology implementations
  • Keep current with the latest technologies
  • Manage financial aspects of the IT Service & Support team, including purchasing, budgeting and budget review
  • Develop business case justifications and cost/benefit analyses for IT Service & Support team’s spending and initiatives
  • Approve and oversee projects and project portfolio
  • Develop requests for proposal as needed
  • Negotiate and administer vendor, outsourcer and consultant contracts and service agreements
  • Practice asset management for IT hardware, software and equipment
  • Manage IT Service & Support team staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions
  • Establish and maintain regular written and in-person communications with the organization’s executives, department heads and end users regarding pertinent IT support activities

What we’re looking for:

  • Bachelor’s degree and six years of related work experience
  • Strong technical knowledge of telecommunications, network and PC operating systems
  • Strong technical knowledge of current network hardware, protocols and standards
  • Extensive application support experience
  • Proven experience in IT infrastructure planning and development
  • Excellent understanding of the organization’s goals and objectives
  • In-depth knowledge of applicable data privacy practices and laws
  • Strong understanding of human resource management principles, practices and procedures
  • Strong understanding of project management principles
  • Strong leadership skills
  • Excellent written and oral communication skills
  • Excellent interpersonal skills
  • Ability to conduct and direct research into IT issues and products as required
  • Ability to present ideas in business-friendly and user-friendly language
  • Ability to perform general mathematical calculations for the purpose of creating business cases, budgets and so on
  • High level of self-motivation
  • Keen attention to detail
  • Proven analytical, evaluative and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional customer service orientation
  • Extensive experience working in a team-oriented, collaborative environment


Rogers is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.